Latest Inspection
This is the latest available inspection report for this service, carried out on 14th May 2010. CQC found this care home to be providing an Adequate service.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
For extracts, read the latest CQC inspection for Northwood House.
What the care home does well Residents at both premises have their own bedrooms and they have access to separate gardens that are suitable for their use. The premises are close to a range of communal facilities. Residents have access to facilities within the premises. They are supported by staff at all times including attendant staff at night. What the care home could do better: The requiremments outlined in both inspection reports must be addressed. In addition, the concerns expressed by KCC representatives must be addressed by the manager and other staff within the owner organisation, Independent Living Group Ltd. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Northwood House 28 London Road Sittingbourne Kent ME10 1NA one star adequate service 30/09/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Eamonn Kelly Date: 1 4 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Northwood House 28 London Road Sittingbourne Kent ME10 1NA 01795472464 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Linda Ann Tebb Type of registration: Number of places registered: Conditions of registration: Category(ies) : Kent Assessment & Training Services Ltd care home 7 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 7 The maximum number of service users to be accommodated is 7. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Date of last inspection Brief description of the care home The service provides accommodation for up to 7 service users who have learning disabilities. There is office accommodation on the third floor of the premises. The service is just outside the town centre close to amenities in the area.
Care Homes for Adults (18-65 years) Page 2 of 9 3 0 0 9 2 0 0 9 Brief description of the care home The manager is registered with the Commission in respect of Westdene and Northwood House. Westdene is located next to Northwood house. Information about fees and other charges may be obtained from the manager. A copy of written information (Service User Guide) about the service may also be obtained on request. Care Homes for Adults (18-65 years) Page 3 of 9 What we found:
We made a visit to both registered services (Westdene and Northwood House) on 14 May 2010. The purpose was to make an assessment of how the requirements contained in the previous inspection reports were being addressed. At the time of the visit, two representatives of Kent County Council (safeguarding adults officer and contracts officer) were visiting both services. The manager, Mrs Linda Tebb, was also present. She is the registered manager for both homes. The contracts officer and safeguarding adults officer have concerns for residents at both homes. Of the 8 residents living in the two premises, 4 are directly funded by KCC. In addition, the contracts officer was carrying out a compliance visit for the full service. There were 5 residents at Westdene. This service is registered for up to 10 people. There were 3 residents at Northwood House. This service is registered for up to 7 people. We made a visit to some parts of both premises and met some of the staff on duty and some of the residents. The last inspection reports relating to both services were carried out on 30th September 2009. There were 13 statutory requirements and one recommendation contained in the Westdene report. There were 8 statutory requirements and one recommendation in the Northwood House report. The statutory requirements should have been addressed by January 2010. There are two Safeguarding Adults investigations underway and a third has been completed. One Safeguarding Adults investigation was initiated by the manager and a member of staff remains suspended. The outstanding statutory requirements have a connection with many of the concerns expressed by the KCC representatives. These relate to restrictions on some residents, shortfalls in meeting identified care needs, need for updated risk assessments, lack of opportunities for proper leisure facilities, poor quality assurance procedures, lack of formal supervision, possible shortfall in staffing and ongoing lack of training. One resident at Northwood House was in hospital and is likely to move directly to a nursing care environment. The manager said that Northwood House is set to close. What the care home does well: What they could do better:
Care Homes for Adults (18-65 years) Page 4 of 9 The requiremments outlined in both inspection reports must be addressed. In addition, the concerns expressed by KCC representatives must be addressed by the manager and other staff within the owner organisation, Independent Living Group Ltd. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 15 12 The registered provider must 31/12/2009 ensure that routines in the home are person centred. To ensure people are supported in the way they prefer and need. 2 24 23 The home must have a planned programme for maintenance and decoration of the home. To ensure a pleasant and safe environment for service users. 31/12/2009 3 24 23 The garden must be adequately maintained and safe for service users. To ensure service users have access to safe and comfortable outdoor space. 30/10/2009 4 25 22 Service users must have not 31/12/2009 have access to their bedrooms restricted due to the needs of another service user. To ensure people can access private space when they wish. 5 26 23 Service users must have suitable and comfortable 30/10/2009 Care Homes for Adults (18-65 years) Page 6 of 9 Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action floor covering in their bedrooms that meets their needs. To ensure their bedrooms are comfortable. 6 28 16 Service users must have access to suitable kitchen facilities and food and drink when they wish. To promote service users independence. 7 35 18 The registered provider must 31/12/2009 ensure that staff receive the training the need to support service users before they work unsupervised. To safeguard service users. 8 39 24 The registered person must 31/12/2009 ensure that effective systems are in place for monitoring the quality of the home and developing the service in a person centred way. To ensure service users receive a high quality service. 30/10/2009 Care Homes for Adults (18-65 years) Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
