Latest Inspection
This is the latest available inspection report for this service, carried out on 9th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Norton Place.
Annual service review
Name of Service: Norton Place The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Vicky Dutton Date of this annual service review: 0 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 162 Ness Road Shoeburyness Essex SS3 9DL 01702291221 01702291221 judith.hounsell@estuary.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Estuary Housing Association Ltd Number of places (if applicable): Under 65 Over 65 11 0 The maximum number of service users who can be accommodated is: 11 The registered person may provide the following category of service only: Care Home with Nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Norton Place is a care home that also provides nursing care for eleven people who have a learning disability. It is situated in the grounds of a community Health Care Service provision in Shoeburyness. Norton Place is close to local shops, facilities and the seafront. There are good transport links. Residents accommodation is on ground floor level. Everyone living at Norton Place has their own room. Communal areas include a lounge/dining room, sensory room and a conservatory. There is a very large garden at the rear of the home. There is parking at the front of the premises and the home has a minibus with access for wheelchair users.
Annual Service Review Page 2 of 6 The Annual Quality Assurance Assessment (AQAA) identified that current weekly fees as at the home are £1,407.50. People pay a contribution towards this according to their individual circumstances and funding arrangements. Additional costs to residents chiropody hairdressing, personal toiletries, magazines, activities, massage/reflexology or sensory therapy. The AQAA confirmed that a Statement of Purpose and Service Users Guide are available to provide people with information about the service. The last Key inspection for this service took place on 24th January 2008. This is when the 2* rating was made. A full report from this inspection is availble on www.cqc.org.uk or through the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened there, these are called notifications and are a legal requirement. The previous key inspection report. What other people have told us about the service. We had a telephone conversation with the manager at Norton Place to discuss some specific issues. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA was extremely well completed and gave us all the information we asked for. The AQAA provided us with a good understanding of how the home is functioning and their philosophy of care. The AQAA told us what improvements have been made in the previous year. A full time chef has been recruited, areas of the home have been redecorated, new flooring has been laid in some areas. Management at the home continue to keep all aspects of running the home under review, making changes as necessary to meet peoples changing needs and expectations. We looked at the information in the AQAA and our judgement is that overall the home is still providing a good service, and that they know what further improvements they need to make. People living in or involved with the home have previously told us that they are pleased with the service and happy living in the home. As part of this review we sent out a range of surveys to people living at the home, their relatives, staff and visiting professionals. Due to their level of disability people living at the home were unable to respond using the surveys. The AQAA reflected this and said: People living at Norton Place are not always able to express their views due to the complex nature of their physical health and learning disability and/or dementia. However to ensure that there is an external viewpoint we include a network of people of integral importance to the service user to support all plans. Relatives told us, All staff are friendly and helpful, They always keep me informed of all doctors, physio etc. appointments, and The home is always clean. A visiting professional said, The home is particularly good at meeting both the social and health needs of its service users, implementing equal opportunity and diversity in its care models. On surveys people said that they knew how to make a complaint. A relative said I have had no reason to complain. This home Annual Service Review Page 4 of 6 is a great improvement to my relatives previous home. The AQAA indicated that people are encouraged to raise any issues and have opportunities to do this through the homes complaints process. The AQAA said that the complaints procedure had been updated this year, was clear and easy to understand. The AQAA indicated that one complaint had been received in the last 12 months. On talking to the manager this did not relate to the care or service offered by the home. Since the previous inspection no issues have been raised with us, (CQC), about the service. Staff surveys returned indicate that people feel supported in their role and feel that they have good training and knowledge to do the job. Staff turnover at the home is low providing stability for residents. Due to staff vacancies the use of agency staff at Norton Place has been quite high, but the manager feels that this is now improving. When we spoke to the manager they had a good awareness of how the home was functioning, and felt that things were going well. The home continues to let us know about things that have happened since our last key inspection. They have shown that they have managed issues and situations well. They work well with us and have shown us that their service continues to provide positive outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24th January 2011 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
