Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Nowell Cottage.
Annual service review
Name of Service: Nowell Cottage The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Rogers Date of this annual service review: 2 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Aldington Road Lympne Hythe Kent CT21 4LH 01303269879 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr David Charles Uden,Mrs Roslyne Irene Joan Uden Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users to be accommodated is 3. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Nowell Cottage is a registered to provide personal care and support to 3 service users with a learning disability. It is the family home of Mr and Mrs Uden who are the registered providers. No other staff are employed. Family members offer additional
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 3 0 support. The premises are situated on the edge of the village in a rural location surrounded by fields. There are other buildings on the site where the owners provide an activity workshop and a large summerhouse within the extensive, mature gardens. Mr and Mrs Udens stated aim is to provide a good quality of lifestyle within a rural family network where personal and life skill development are encouraged during the structured but flexible daily routines. The three service users have lived at the home for more than 23 years. The reported weekly fees are in the region of £323.00. For more information please contact the provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last Key Inspection. This includes, The Annual Quality Assurance Assessment (AQAA) that was sent to us by the Service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the Service. It also gave us some numerical information about the Service. Information we have about how the Service has managed any complaints. What the Service has told us about things that have happened. These are called notifications and are a legal requirement. The previous Key Inspection and the results of any other visits that we have made to the Service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The Registered Providers sent us their Annual Quality Assurance Assessment (AQAA). It gives us some of the information we asked for. However, some of the sections are not completed in detail and some of the sections are not completed at all. For example they do not tell us how they safeguard people from harm and abuse and they have no policy or procedure to say how people will be safeguarded. There are several policies and procedures they do not have including what happens if a service user dies or goes missing. They do not tell us how they ensure that medication practice is safe and they have no policy about safe medication practice. This means that people do not have the reference material they need to provide a safe, quality service. There is no development plan for the home and no barriers to improvement have been identified. This means that outcomes for the people who use the service may not improve. In future, even though this is a small family run home, the assessment will need to give us a much more detailed account of how things are going. We also reported this at the last Annual Service Review of 17/08/08. The AQAA shows that they continue to listen to the views of the people who use the service. They have made some changes based on peoples views including offering more activities. They have built an activity room for service users and their friends to use. This ensures that people have something to do when at home and means that people can maintain friendships. There have been no complaints about the service to us or to the home since the last review. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? From the information we have our judgement is that the home continues to provide a good service. We will inspect the home further if our judgement changes. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
