Care Home: Oak Lodge Rest Home

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Annual service review Name of Service: Oak Lodge Rest Home The quality rating for this care home is: The rating was made on: two star good service 0 7 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Grainger Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 1a Adams Road Shire Oak Brownhills West Midlands WS8 7AL 01543372078 01543372078 pam@davidwilson6.wanadoo.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mrs Pamela Mary Wilson,Mr David Alan Wilson Number of places (if applicable): Under 65 Over 65 17 0 0 17 The maximum number of service users who can be accommodated is 17 The registered person may provide the following category/ies of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the homeare within the following categories: Old age, not falling within any other category - Code OP 17 Dementia - Code DE 17 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oak Lodge is a two storey detached property located in a quiet residential area of Brownhills. The building comprises of seventeen single bedrooms, many with en-suite facilities, a lounge, separate dining room, kitchen and laundry. There are parking facilities to the front of the property and a small, enclosed garden, with patio to the Annual Service Review Page 2 of 7 0 7 0 1 2 0 0 9 rear. The home is approximately one mile from the centre of Brownhills, close to bus routes to other towns, shops and other amenities. Over the past two years a number of improvements to the building have been made, including the installation of a passenger lift, improving facilities offered to the people who live there. Over the twelve months the home has also been granted registration to accommodate elderly people with dementia care needs. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at the information we had received, and or requested since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was completed and returned to us by the service. The completion of the AQAA is a legal requirement and it enables the service to undertake a self assessment, which focuses on how well outcomes are being met for the people using the service. The AQAA also provides us with numerical information. What the service has told us about things that have happened in the service these are called notifications and are a legal requirement. Prior to this inspection we had sent surveys to the service for people who use the service and staff to complete. Surveys provide us with information of the outcomes for the people, staff awareness and training experience. Contents of the surveys will be included in the report. What has this told us about the service? The completed AQAA was informative and detailed the outcomes for people using the service. Information in the AQAA told us that the service had constant communication with the people using the service, relatives and visitors. From the feed back from the people who use the service. The service as part of the future plans was to promote more outings to garden centres. The AQAA told us how they meet the equality and diversity within the service, by promoting an equal opportunity by employing people who are best suited to the service. Each of the surveys completed by people using the service agreed that they had received sufficient information before making a decision to move into the service. Information in the AQAA told us that the service had an informative brochure, which is updated on a regular basis. This with the Statement of Purpose, fees and other information is part of the assessment process prior to any admission. Peoples compatibility is also considered ensuring the service can meet the mental health needs of the person. Respite care is available if the service can accommodate and meet the individuals needs. Information in the AQAA told us that individuals health and personal care was reviewed on a very regular basis. Each person has a care plan generated following the initial assessment of needs. Arrangements were in place for the continued health care provided by other professionals. Management encourage where possible a person to self-administer their medication. This practice was seen by the manager to promote a persons self-esteem. Information in the AQAA told us that following the audit from the pharmacist the service had updated their medication policies. Annual Service Review Page 4 of 7 The service continues to receive feedback from the people using the service through questionnaires. We were told in the surveys that they always, (4) usually, (1) receive prompt medical attention. The service we are told has a daily schedule for activities, they had been designed from the feedback from the people. The bird box was again a success, people using the service were able to watch the birds via a camera within the box transfered to the television. A new person has been encouraged to continue his hobby of flying model airplanes, and has been taken to different venues. Comments in the returned surveys told us My mother is happy and well cared for, all her daily needs are met; the staff often go the extra mile to ensure she is happy, the staff are always caring and compassionate they always treat my mother with courtesy and dignity. The AQAA told us that the service had received no complaints since the last key inspection. There have been no referrals made to the safe guarding team or to us. Information in the AQAA told us the service has a robust complaints policy, displayed for any person to see. The service also displays information for the Advocacy service for relatives that may wish to contact the service. The service ensures the protection of the people by ensuring staff receive training for Adult Protection and Deprivation of Liberties,the Whistle Blowing policy is part of the induction and on going awareness to protect the people. The AQAA told us that the providers ensure that the service is safe for the people, they replace furniture when necessary. One comment in the survey told us some furniture is a little tired but this does not impair the quality care. Other comments included always clean and tidy. Other comments told us that my mother is well cared for she is treated with compassion and dignity, a relaxed atmosphere, we are always welcomed with a hot drink if I have concerns they are always ready to act on them. The service continues to up grade the environment, the AQAA told us that recently they have replaced the lounge, dining room chairs and over bed tables. New sit on scales have been purchased. With the rearrangement of the garden shed and fence the service had created a raised flower bed and garden vegetable area. A small pond and two water features had been created as an added interest for the people who use the service. The AQAA told us that 60 of the care staff have a National Vocational Qualification (NVQ) level 2, one person has achieved level 3. Other staff have the Registered Managers Award and NVQ 4. Staff had undertaken person centred Dementia training. Mandatory and other training relevant to the care of the people including Medication and the Deprivation of Liberties. The surveys completed and returned to us confirmed that each of the staff received training relevant to their role as carers. we ensure that the service takes each persons needs very important and treat them as individuals. Each of the returned staff surveys told us that they were aware of the complaints process. The AQAA told us that the registered manager was a registered nurse, her experience with older people was over twenty-two years. Her training and knowledge is maintained with current training, she had achieved the Registered Managers Award. Annual Service Review Page 5 of 7 Senior staff and assistant managers support the daily operation of the service. The AQAA told us that the service is committed to provide a good quality service for the people who choose to live at the service. Information in the AQAA told us that the staff turn over in the last twelve months had been moderate with only six people leaving employment. The AQAA information told us that equipment provided for the people had been serviced as required by the manufacturer or other regulatory body. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 23rd November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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