Latest Inspection
This is the latest available inspection report for this service, carried out on 9th July 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oakdene Care Home.
Annual service review
Name of Service: Oakdene Care Home The quality rating for this care home is: The rating was made on: three star excellent service 3 0 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tobias Payne Date of this annual service review: 0 2 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 4 Eastgate Sleaford Lincs NG34 7DJ 01529415253 Telephone number: Fax number: Email address: Provider web address:
oakdene@onetel.net www.oakdenecarehome.com Oakdene (Sleaford) Limited Name of registered provider(s): Name of registered manager (if applicable) Helen Patricia Reilly Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 35 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oakdene Nursing Home is registered to provide nursing and personal care for up to 35 people who are over the age of 65 years. The home is a two storey grade 2 listed building with a purpose built two storey extension within walking distance of the town of Sleaford. There is a large conservatory overlooking to gardens to the back of the home. The home has an enclosed walled garden with trees, lawn and shrubs set within its own grounds. There is car parking available at the side of the home. No 3 0 0 9 2 0 0 8 Annual Service Review Page 2 of 6 Accommodation is provided on ground and first floor levels and the first floor is served by a shaft lift. The directors of the home visit regularly and work closely with the registered manager. Close by the home is a new development of 17 bungalows and flats, which are separate and not managed by the home. Information about the home including the statement of purpose, service users guide and a copy of the last key inspection report can be obtained from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear, detailed and gave us all the information we asked for. It told us that over the last year they have ensured that each new person receives a comprehensive assessment to ensure they can meet their needs. On the first day of admission the person is introduced to the staff, key worker activities person and catering supervisor. They then during their first week have a care plan. This sets out the actions needed for the care of the resident including health, spiritual and social welfare. It is written and reviewed with each person regularly or with their relative where appropriate. They also encourage the person to read and make comments on the care plan at the time of review or any time they wish to. All care plans are based on person centred care. Over the last year they have further trained the staff about palliative care and continued to work towards achieving the Gold Standard Framework for palliative care. They have also provided hand wash and paper towels in all rooms for staff and have wall mounted alcohol gel dispensers throughout the home for staff and visitors to use. The conservatory has been fitted with blinds at windows and sails in the roof to make it a pleasant area to sit. They have also provided 83 of their accommodation as single bedrooms. We looked at the information in the AQAA and our judgement is that the home is still providing a positive service and that they know what further improvements they need to make. We received written comments from 6 people living in the home. They were all complimentary about the home. They included, the home does everything well, the Annual Service Review Page 4 of 6 nursing home looks after me very well. There is someone always around if I need company of help. When I have visitors they are very accommodating providing refreshments and making them welcome. I am satisfied with everyone. I am always kept updated on my mothers health and any changes that may arise in the day to day running of the home and provides a bright airy environment, welcomes visitors at all times, open to training in respect to specialist care required, open door policy by the manager. We also received comments from 4 staff which included, It is a caring home, the staff are polite and friendly towards residents, staff and family, the staff provide good care to all the residents trying to meet their every needs and We could benefit from more bedding, towels and flannels as we struggle to find any and they are in poor condition. We discussed these observations with the manager who told us the home provides a variety of pressure relieving mattresses which need different bedding. Some of the staff have become confused over the type of sheets required. She has now addressed this and more towels have been obtained. Staff continue to have their training needs addressed. As well as registered nurses care staff are encouraged to study for a qualification in care (National Vocational Qualifications). The home now has 70 of staff with an NVQ. All staff are recruited with a check by the criminal records bureau and a supervised induction programme over a period of 12 weeks. Other staff employed are also encouraged and supported to study for NVQ. All staff receive regular supervision and an annual appraisal. The home has an established quality assurance system and the directors make monthly unannounced visits to the home and send us reports of their visits. They also send an annual questionnaire to each person living in the home and meet with them every 3 months. In addition, the manager sends out questionnaires to local doctors and community nurses every 6 months to find out their views about the home. Internal audits are carried out by the manager. The home continues to let us know about things that have happened over the last 12 months and have shown that they have managed issues well. Over the last 12 months they received 2 complaints, which were investigated by the home using their complaints procedures. One was upheld and one was not. They also had a safeguarding adults investigation by Lincolnshire County Council which as a result of the investigation showed no concerns. We have received no complaints. They work well with us and have shown us that their service continues to provide positive outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a further review in 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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