Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oaklawn.
Annual service review
Name of Service: Oaklawn The quality rating for this care home is: The rating was made on: two star good service 1 9 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lisa Johnson Date of this annual service review: 2 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Oaklawn 400 Chessington Road West Ewell Epsom Surrey KT19 9EG 02083936731 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: EMAS Ltd Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users who can be accommodated is: 4 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home provides accommodation for four people over the age of 65years with a learning disability. The building is a bungalow, which comprises of a large lounge, small separate dining room, 4 single bedrooms, bathroom, kitchen, small office and a laundry room. One bedroom is provided with ensuite facilities. There are ample gardens to the rear of the property, mainly laid to lawn, with patio area. The garden adjoins with the companys sister home, Firlawn. There is a parking facility to the front
Annual Service Review Page 2 of 6 1 9 1 1 2 0 0 8 of the property. The cost per person per week is #884.00 and holidays and personal items, one to one support, and complementary therapies are extra. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The registered manager returned a detailed annual quality assurance assessment (AQAA). The self-assessment identified areas that had improved in the last year and others where further developments were being planned, which would benefit people using the service. As a result of our last key inspection a requirement was made in respect of the uncovered radiators. We have been informed that risk assessments have been completed. Information supplied in the AQAA indicates that there have been no people admitted to the home in the last year, however there is a structured admission procedure in place. Each person has a care plan and health action plan, which is regularly reviewed in consultation with people and their representatives and person centred, accessible care plans are being implemented. The home continues to ensure that people are supported by a range of health care professionals and that their health needs are monitored by the service. A health care professional surveyed said, The service provides excellent care for people who are respected. Peoples choices and preferences are respected. A person living in the home has purchased a fish tank as they wished to keep fish as a pet, which they maintain in their bedroom. Annual Service Review Page 4 of 6 The service continues to support people to participate in recreational, social and leisure activities including attendance at day services, shopping, visiting the pub ,meals out and visiting places of interest.Some people have been away on holiday twice this year. Each person has a pictorial activities chart to assist them with their understanding and communication.The home is intending to provide the homes menus in pictorial format to assist people. A person living in the service who had been supported to complete their survey indicated that they continue to be happy living in the home and that the staff are friendly . A survey received from a relative on behalf of a person said, I know that when I visit my relative they seem happy, has holidays, and goes swimming. The staff are wonderful. The service has a complaints procedure, which is accessible to people and formulated with pictures. Information supplied in the AQAA states that since the last key inspection no complaints have been received. Staff continue to receive safeguarding vulnerable adults from abuse training and the manager has attended the local authority multi agency safeguarding training. The service continues to provide a homely, comfortable and accessible environment for people to live in. Some improvements have been made to the bathroom since our previous visit. A person surveyed said the home is always clean and fresh. People living in the home continue to benefit from a stable staff team, where turnover is minimal. Information supplied that out of seven care staff employed two hold National Vocational Qualifications. Two members of staff are commencing the qualification (Level 2) and another member of staff is commencing NVQ (Level 3). The home continues to provide staff with training and development. Two members of staff surveyed said that there is a good team and they enjoy their work. The service continues to be managed by an experienced registered manager who is a qualified learning disability nurse. Health and safety has been considered in the AQAA and information supplied states that regular health and safety checks are carried out. All servicing and maintenance of equipment is up to date. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we will do a key inspection by 19/11/10 However we can inspect the service at anytime if we have any concerns about the quality of the service or the safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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