Care Home: Olivet Christadelphian Care Homes

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Annual service review Name of Service: Olivet Christadelphian Care Homes The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Donna Ahern Date of this annual service review: 0 4 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 17 Sherborne Road Acocks Green Birmingham West Midlands B27 6AD 01216838700 01216838701 rosehanson@cch-uk.com www.cch-uk.com Christadelphian Care Homes Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability sensory impairment Conditions of registration: Number of places (if applicable): Under 65 Over 65 65 0 65 65 0 65 0 0 The maximum number of service users who can be accommodated is: 65 The registered person may provide the following category of service only: Care Home with Nursing (Code N); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Dementia (DE) 65, Old age, not falling within any other category (OP) 65, Physical disability (PD) 65, Sensory impairment (SI) 65 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 Olivet provides nursing and residential care for up to 65 persons of 65 years of age or above and the service is exclusively offered to those of the Christadelphian faith. The home is situated on a site that also provides sheltered housing and operates as part of the Christadelphian Nursing and Residential Care Organisation and has other establishments around the country. There is sufficient off road parking for 27 vehicles as well as a dedicated space for the visiting GP. The home has an attractive enclosed garden area to the rear of the property, which people living in the Home have access to. Nursing and residential areas are located in separate wings of the building; the nursing area is a recent build and has a dedicated section for care of those suffering from dementia. The home has two shared rooms with en-suite facilities. One is currently used as a single room. The remaining single rooms, with the exception of one room have ensuite facilities and these have recently been upgraded to include a walk in shower facility. Each wing has a lounge and there are a number of dining and bathing areas, the home also has on site kitchen and laundry facilities. The home has hoists and pressure relieving equipment available to meet the assessed needs of people. There are assisted toilets and bathrooms available and corridors are wide and spacious. Entrance to the home is via reception. Out of hours there is a phone available and numbers to ring to gain access to the home and this ensures that staff are aware of who is entering the building, and this promotes the safety of people. In the reception area, there are many biblical leaflets and copies of the homes Statement of Purpose and Service User Guide. Comment forms are also available. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQQA is a self- assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service, their relatives and staff who work at the home. We sent out 12 surveys to people who live in the Home and we sent a survey that people could pass onto their relative or advocate if they choose to. We also sent 10 surveys to staff who work at the Home. At the time of completing this report we had received nine completed surveys from people living in the Home one from a relative and five completed surveys from staff members. The previous key inspection report which took place on 14th August 2008. What the service had told us about things that had happened in the service. These are called notifications and are a legal requirement. What has this told us about the service? The Home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was completed to a very good standard and gave us information about what they are doing now and what they want to do in the future. In the previous report we made a requirement about improving staff recruitment and a recommendation about improving staff supervision. The AQAA told us that improvements have been made on both of these. The AQAA told us that The introduction of Eden Alternative has made a great deal of difference to the well-being of residents. It went on to say that We have continued to improve our care plans and the supervision process and maintain the home to a high standard. The activity team has continued to expand and provide a variety of activities and people living in the home are enjoying that pets are now part of the Olivet scene. The Home told us about the plans they have to continue to improve the service for people. A new platform lift is to be installed and the hairdressing room will be refurbished. The supervision process will continue to be improved. There are plans to introduce a talking box for people with sight impairment and to change the handrails used around the Home to a mop stick style for easy of handling. People told us in the completed surveys that they knew how to make a complaint and made only positive comments about the Home including Cares for people very well keep us occupied if we want it Arrange nice outings The staff show a lot of loving care We could not be in a better Home. Annual Service Review Page 4 of 6 Staff told us I believe the home is run very well They do everything well Activities and interaction with the residents is brilliant Training for staff is excellent Provide many different activity opportunities to suit individual residents Medical people, families, new residents who come into the home always comment how welcome they feel and how lovely it is It is a pleasure to work at Olivet. One staff member suggested that to ensure good communication is maintained memos could be sent out or displayed on notice boards. The Home told us they have not received any complaints since our last visit and we have not received any complaints about this service. The home has kept us informed about things that have happened in the home. From the information we have looked at our judgment is that the Home is still providing a Excellent service and they know what further improvements they need to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a Key inspection by 14th August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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