Care Home: Orchard View (97)

Similar services:

• Applegarth
• 122 Scorer Street
• Jubilee Villa Care Home
• Thornham Grove
• Beech Lodge
• 8 Thorndale Road (Homefield College)
• Hunter`s Lodge
• Hillside

What the care home does well We spoke to all the people in the home. One person told us that the home was `clean and excellent`, and the `staff were polite and professional`. It was said that the manager was very good and listens and talks to them. We were told that they recently had the people`s meeting so they can discuss their views about any concerns they might have about the home. It was also said that they discussed activities that they would like to do in the home and in the community. The people told us that they go to college and enjoy this. One person told us that they go on holidays with staff and enjoy this. Another person showed us their bedroom which was indivisualised to their needs. They showed us the certificates that they had achieved at college. They were very proud of their achievements and of the hard work they had put in to complete their courses. The people tel us that they like the pig, chickens and rabbits that they helped to look after in the home. One person told us that they all got involved in the fire drill practice and they knew what to do if there was a fire.We were told that the people in the home also help out in the community by picking up litter and by planting trees. The people also attended the `Tools Project`, this is where the people from the home go to a place where they clean up old tools and then sent them to a country that needs them. The home also held a Dignity party for Dignity day 2010. We were told that this was very successful and all the people enjoyed themselves. We were told that the home and the district nurse helped two people to give up smoking after having smoked for many years. The people felt more healthy. We spoke to one of the new member of staff on duty. We were told that hey had a good induction and shadowed a member of staff when they first started work. It was said that they had also completed the induction book. Training was said to be good and they were going to do the safe guarding of vulnerable adults training today because they missed the last training. We were told that it was `great working with clients` and `enjoys every minute of this`. It was also said that the people did lots of activities that they enjoyed and staff supported them. The staff were said to be `brilliant and helpful` and they have staff meetings and `supervision, which was good`. It was also said that the manager was the `best I have ever worked with it`. What the care home could do better: The home continues to provide an excellent service for the people living in the home. The AQAA tells us of the good things the home does and what they could do better and how they are going to make these changes in the next 12 months. Random inspection report Care homes for adults (18-65 years) Name: Address: Orchard View (97) 97 Orchard Hill Northampton Northants NN3 9AG three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ansuya Chudasama Date: 1 8 0 5 2 0 1 0 Information about the care home Name of care home: Address: Orchard View (97) 97 Orchard Hill Northampton Northants NN3 9AG 01604416309 Telephone number: Fax number: Email address: Provider web address: manager.orchardview@tracscare.co.uk www.tracscare.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Melanie Jane Lennon Type of registration: Number of places registered: Conditions of registration: Category(ies) : Tracscare 2005 Limited care home 4 Number of places (if applicable): Under 65 Over 65 0 0 learning disability mental disorder, excluding learning disability or dementia Conditions of registration: 4 4 No person falling within the category of MD, Mental Disorder excluding Learning Disability of Dementia, may be admitted to Orchard View unless that person also falls within the category of Learning Disability i.e. Dual Disability (LD) One named person may be admitted to the home with Mental Disorder (MD) and Learning Disability (LD) Date of last inspection Brief description of the care home Orchard View is care home provides personal care for 4 people with Learning Disability and Mental Health needs. It is one of four homes within the County that are owned by Tracscare, a Swansea based company. Care Homes for Adults (18-65 years) Page 2 of 8 1 5 0 4 2 0 0 9 Brief description of the care home The home offers spacious and well-maintained living accommodation, with safe and pleasant gardens and is in keeping with the local community. The location offers the residents access to local amenities such as shopping and leisure facilities as well as convenient local transport. The current fees range from £1,800 to £2,330 per week, with additional charges for one to one support, day care, hairdressing, personal toiletries, items and equipment. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This random inspection was undertaken to check how the home was managing the safe guarding referrals that were reported to CQC. The home completed an Annual Quality Assurance Assessment (AQAA) which is a self assessment tool that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. The surveys sent to the home by the Care Quality Commission were completed by the people using the service and these were all very positive about the staff and living at the home. We visited this home on the 18th of May 2010. The registered manager of the home helped with the inspection process. We looked at the complaints file and the manager told us that two complaints were made by one person in the home. Evidence showed that the manager dealt with them appropriately. The home had made two safe guarding referrals to the safeguarding team of social services. They had also informed the appropriate agencies regarding the incidents. The outcome of the incidents showed that the home had followed the proper procedures and advice from the safe guarding team was put into place. We inspected staff recruitment files of staff that started work since the last inspection. The evidence showed that all the relevant information needed to ensure people are kept safe was obtained and the information in the files were organised well. What the care home does well: We spoke to all the people in the home. One person told us that the home was clean and excellent, and the staff were polite and professional. It was said that the manager was very good and listens and talks to them. We were told that they recently had the peoples meeting so they can discuss their views about any concerns they might have about the home. It was also said that they discussed activities that they would like to do in the home and in the community. The people told us that they go to college and enjoy this. One person told us that they go on holidays with staff and enjoy this. Another person showed us their bedroom which was indivisualised to their needs. They showed us the certificates that they had achieved at college. They were very proud of their achievements and of the hard work they had put in to complete their courses. The people tel us that they like the pig, chickens and rabbits that they helped to look after in the home. One person told us that they all got involved in the fire drill practice and they knew what to do if there was a fire. Care Homes for Adults (18-65 years) Page 4 of 8 We were told that the people in the home also help out in the community by picking up litter and by planting trees. The people also attended the Tools Project, this is where the people from the home go to a place where they clean up old tools and then sent them to a country that needs them. The home also held a Dignity party for Dignity day 2010. We were told that this was very successful and all the people enjoyed themselves. We were told that the home and the district nurse helped two people to give up smoking after having smoked for many years. The people felt more healthy. We spoke to one of the new member of staff on duty. We were told that hey had a good induction and shadowed a member of staff when they first started work. It was said that they had also completed the induction book. Training was said to be good and they were going to do the safe guarding of vulnerable adults training today because they missed the last training. We were told that it was great working with clients and enjoys every minute of this. It was also said that the people did lots of activities that they enjoyed and staff supported them. The staff were said to be brilliant and helpful and they have staff meetings and supervision, which was good. It was also said that the manager was the best I have ever worked with it. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!