Latest Inspection
This is the latest available inspection report for this service, carried out on 20th July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oulton Park Care Centre.
Annual service review
Name of Service: Oulton Park Care Centre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jenny Elliott Date of this annual service review: 2 0 0 7 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Union Lane Oulton Lowestoft Suffolk NR32 3AX 01502539998 01502539994 suehill@barchester.com www.barchester.com/oulton Barchester Healthcare Homes Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 16 0 16 32 12 0 The home may admit one young person aged 17 years to the poplar wing, until 10th September 2007. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oulton Park Care Centre is situated in the village of Oulton, on the outskirts of Lowestoft. The purpose built premises, opened in February 2004 and is owned by Barchester Healthcare Homes Limited and registered as a care home with nursing for up to 60 people. The home is divided in to three service areas, Poplar offers 16 places for younger people who have a physical disability, Hawthorn has 12 places for frail older people, and Beech cares for 32 people with dementia. All facilities for people living in the home are located within the single storey building, which has wheelchair
Annual Service Review Page 2 of 5 access throughout. All 60 bedrooms have en-suite bathrooms, electrically adjusted beds, and remote controlled televisions with integral radio as standard. The home offers a variety of communal spaces, which include an enclosed courtyard, atrium, dining rooms, quiet rooms, and lounges and activities room. The dementia care unit enables residents to access a secure courtyard, which has seating and raised flowerbeds. At the last key inspection fees were given as starting from: Frail older people from £850 per week Younger adults with physical disability from £950 per week Younger people with dementia from £850 per week Fees are based on residents requiring 4 hours care a day; therefore fees could vary if assessed as requiring more. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all of the information we had asked for or received since the last inspection of the home. This included: The annual quality assurance assessment (AQAA) a self-assessment form that we ask all services to complete. Surveys completed by staff and relatives of people who live at the home. Notifications of incidents, which the home is legally required to send us. Information about how the service has dealt with any complaints. What has this told us about the service? The service sent us their quality assurance assessment when we asked for it. The information provided was clear, specific and planned improvements were related to how they will improve the quality of service for people living in the home. The service has kept us informed of incidents at the home, this is important because it enables us to monitor the service on an on-going basis. The service sent us information about how they had dealt with a requirement for action made at the last inspection. The response was detailed and told us what they were going to do to reduce the risks of further errors. The commission received a complaint about staffing levels during the year and asked the provider to respond to the issues raised. A full response, detailing the investigation undertaken was forwarded to the Commission in a timely manner. When the home had concerns about the well being of a person living there they took appropriate action and referred the situation to the appropriate bodies. This demonstrated that they were acting in the best interests of that person. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, we will carry out an inspection by 15th July 2010. However, we may inspect the service at any time if we have any concerns. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
