Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Paks Trust Hatfield House.
Annual service review
Name of Service: Paks Trust Hatfield House The quality rating for this care home is: The rating was made on: two star good service 2 4 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Justine Poulton Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 17 New Road Ash Green Coventry West Midlands CV7 9AS 02476362326 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: PAKS Trust Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users who can be accommodated is: 4 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 4 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hatfield House is a detached mid twentieth century house situated on a corner of a culde-sac in a residential area with garden at the front, side and rear. The house has an entrance porch, which serves as cloakroom and smoking area; dining room, lounge, kitchen and utility/shower room and one residents bedroom on the ground floor. Stairs lead off the dining room to the first floor where there are four bedrooms for residents and a bathroom and toilet. There is a very large garage at the back of the property and parking for three cars. The home is close to some local shops and a bus route.
Annual Service Review Page 2 of 6 None 2 4 0 2 2 0 0 9 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment tool that focuses on how well outcomes are being met for people using the service. It also gave us some statistical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. This enabled them to inform the annual service review process. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The information they gave us was brief. They did not tell us very much about the views of the people living at the home, how the manager finds out what they want, what they are doing to make sure their service provides good outcomes for people how they have improved services over the previous year and what they intend to do to continue improving the service for people. They told us about how they had met Equality and Diversity, which included: The provision of Equality and Diversity training for all staff. The manager is aware of how the home is to progress over the next 12 months which is reflected in the AQAA. This includes: Filling the current vacancy. The ensurance that people have as much information as possible available to them to help make informed choices. Working with people to try and encourage them to have wider access to the local community. Annual Service Review Page 4 of 6 Working with people sensitively around the issue of aging and death. Improving the exterior appearance of the home. Examples of areas highlighted by the manager as having improved in the last 12 months include: People are encouraged to make decisions on an individual basis rather than as a collective group. The interior of the home has been decorated. A better medication service has been sourced from an alternative supplier. We have received four completed surveys from staff who work in the home and one form a person who currently lives in the home. These all indicate that the service provides positive outcomes for people and is a good service. Comments in the surveys include: The home is clean, the food is good, they look after me well when I am ill; Hatfield House is a very warm and caring environment which provides maximum support for both residents and staff, we try to cater for our residents individual needs at all times, though this is not always possible due to one staff on at a time; we keep a clean, safe and friendly house; its a happy home where people who live and work are happy. The AQAA states that no complaints have been received by the home in the last 12 months. We have not received any complaints since the last inspection in February 2009. The home continues to let us know about things that have happened concerning the people who live there since our last key inspection. This shows us that they have managed the issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will monitor the service and do a key inspection no later than 24th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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