Care Home: Park Riding

Annual service review Name of Service: Park Riding The quality rating for this care home is: The rating was made on: two star good service 1 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Liz Cuddington Date of this annual service review: 0 4 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 66 Greenfield Road Holmfirth Huddersfield HD9 2LA 01484684503 01484684503 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Mr Avtar Singh Samrai Number of places (if applicable): Under 65 Over 65 0 16 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Park Riding care home offers accommodation and personal care for up to 16 older people. It is a well established home situated in a residential area of Holmfirth. Rooms are situated on the ground and first floor, which is accessed by the use of a stair lift. There are two comfortable lounges, a conservatory and a separate dining room. All the bedrooms have a toilet and wash hand basin. The home serves traditional home cooked food. It has its own private grounds including a small putting green. The home is unable to accept people who are immobile owing to the absence of a passenger lift and lifting equipment. Information about the home is available within the Statement of Purpose and the Service User Guide, which are given to everybody who lives at the home and people enquiring about moving into the home. A brochure about the home is also available. Details of the Care Quality Commissions most recent Inspection are included within the Service User Guide. None 1 5 1 2 2 0 0 8 Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits or service reviews during the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at all the information we have about the home, and our judgement is that the home is still providing a good service. Information in the AQAA demonstrated that they are up to date with current good care practice and are working towards making further improvements. One person said in their survey I would like to express appreciation for the care shown and another person who lives at the home said I am very comfortable and happy. The home has recognised quality assurance monitoring systems in place and is proactive in seeking the views and opinions of people who use the service. As part of this process the home sends out regular survey questionnaires and publishes the results. Any issues raised in the surveys are acted upon to improve the service. Since the last inspection, the home has made a number of improvements as a result of suggestions from the people who use the service and their relatives. Regular residents meetings are held and peoples suggestions are acted upon. We received survey questionnaires from six people living at the home. They were all positive about the care and support they receive and one person told us that there are Always cheerful, helpful staff who are available at all times. Another person said the staff Care for us all and give all the help we need at all times. Annual Service Review Page 3 of 6 We also received comments from two healthcare professionals. One of them said that the staff Treat people as individuals and another confirmed this, saying that the staff support people to ...maintain individual choice and privacy. One healthcare professional said that the homes staff Ask for healthcare advice when appropriate... and if someone is not eating well they seek nutritional advice from the District Nurses or the GP. The home works hard to make sure people are able to lead interesting, fulfilling and active lives. They arrange holidays, trips out to the theatre, shopping and the seaside and make sure there are staff available to support people to go out in their local community and to have meals out, if they wish. There are also activities in the home such as exercise classes and art and craft sessions. One person said the home arranges Activities that are interesting and fun. Transport is arranged for people who wish to attend church services on Sundays and services are also held in the home every month for those who prefer this. There is a clear complaints procedure and feedback from people that use the service indicates that they know who to contact if they have any concerns about the standard of service provided. Information provided in the self-assessment form shows that three complaints have been received by the home in the last year. We understand they have all been resolved satisfactorily. We received survey questionnaires back from seven staff, which clearly indicate that they receive the training and support they need to carry out their roles effectively and in the best interest of people using the service. This training includes the mandatory health and safety training as well as specialist training. Further training is planned for the coming year. All the staff have taken adult protection training. Staff have also taken training that includes moving and handling, food hygiene and nutrition. One member of staff said If you want to learn...the manager always tries to direct us and support us. Thirteen of the nineteen staff have achieved a National Vocational Qualification (NVQ) in care at level 2 or 3. One healthcare professional said that the staff are willing to learn new skills, also commenting that the homes manager ...encourages her staff to develop their professional skills. Staff have regular one to one supervision meetings with their line manager. This helps them to plan their professional development, as well as giving staff an opportunity to discuss any areas of concern in a confidential setting. The home has a thorough staff recruitment and selection procedure, which makes sure that people are supported by staff who are suitable to work in the caring profession. All new care staff receive induction training using the Skills for Care Common Induction Standards. The staff said their induction training covered everything they needed to Annual Service Review Page 4 of 6 know. In the last year parts of the home have been re-decorated, including the dining room and some of the bedrooms. New furniture has been purchased for the conservatory and some bedrooms. All this forms part of the homes ongoing refurbishment and maintenance programme. We were told that the people who live at the home are looked after well and their needs are met. People are treated with respect and their privacy and dignity is maintained. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 14th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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