Latest Inspection
This is the latest available inspection report for this service, carried out on 15th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Park View.
Annual service review
Name of Service: Park View The quality rating for this care home is: The rating was made on: two star good service 2 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Jones Date of this annual service review: 0 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 29 Cocknage Road Dresden Stoke-on-Trent Staffordshire ST3 4AP 01782252586 01782252586 Telephone number: Fax number: Email address: Provider web address:
www.craegmoor.co.uk Strathmore College Limited Name of registered provider(s): Name of registered manager (if applicable) MS Karen McMillan Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 12 0 The maximum number of service users who can be accommodated is: 12 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 12 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The manager for the service has been approved as the registered care manager. 2 6 1 1 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Park View is part of a specialist residential College registered to care for twelve people with a learning difficulty/disability between the ages of 16 - 25 years, of both genders.
Annual Service Review Page 2 of 6 The home is a detached property, providing one double and ten single bedrooms with ensuite facilities. The home is located in the residential area of Dresden, close to local amenities and a main bus route into the nearest town centre of Longton. The purpose of the home is to provide support to enable people using the service to develop independence skills, to enable them to progress into a supported living environment. People using the service who are already placed at the College are offered an opportunity to live in a home, where it is felt appropriate and in line with achieving their long-term goals. People who may use the service and their supporters should contact the provider for information about the fee range and additional costs of the service as this information is not included in the Learner Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us the AQAA when we asked for it. It is fully completed and provides excellent information about the service, what it provides and how it intends to continue to improve for the benefit or people using the service. We have been told in the AQAA that the service, Enables young people to successfully prepare for adult life. The college makes full use of the community to promote social inclusion and strives to continuously improve its service to give a high quality learning experience to all its learners. We have received 5 surveys from people using the service and 3 from staff. We asked them what the service does well and what it could do better. People using the service have said, All the staff are nice to us. The food is great, but Id like to have fish fingers, burgers, milk shakes and orange juice more often. I very happy, but would like it to be a little quieter sometimes. We get to watch films at weekend. Staff have told us; We provide a good extended curriculum, provide excellent opportunities for people and excellent training for staff. We are good at putting the needs of people using the service first. We need a sleep in room, another laundry and none slip floor for bathrooms. The service could be more proactive when listening to staff about any concerns they have. I would like to see more support to staff when dealing with awkward situations and relatives. Annual Service Review Page 4 of 6 We have not received any complaints about this service since the last key inspection visit. People using the service have told us in surveys that they know how to complain and who to go to if they have any concerns. Staff have confirmed that they have received training in safeguarding vulnerable people. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 23rd November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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