Latest Inspection
This is the latest available inspection report for this service, carried out on 7th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Parkbrook Lodge.
Annual service review
Name of Service: Parkbrook Lodge The quality rating for this care home is: The rating was made on: two star good service 0 4 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rachel Davis Date of this annual service review: 0 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Stubwood Lane Denstone Uttoxeter Staffordshire ST14 5HU 01889591778 01889591778 parkbrooklodge@voyagecare.com Voyagecare.com Voyage Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users who can be accommodated is: 10 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 10 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Parkbrook Lodge is registered for 10 younger adults with learning disabilities, some may have Autistic Spectrum Disorders, challenging behaviour and complex healthcare needs. The home is a large Victorian detached house located in a rural setting between Rocester and Hollington. The building is set in well-maintained grounds and there is a large car park. The house is on 3 floors and has 10 bedrooms all with en-suite facilities, either baths or shower. There is a lounge, conservatory, dining room, activities room, kitchen, laundry, sleeping in room and office. The premises are fit for
Annual Service Review Page 2 of 6 0 4 0 3 2 0 0 9 purpose but would not be suitable for persons with a severe physical disability. Suitable outdoor furniture is provided. A registered care manager and teams of development workers provide care. Health service professionals such as community psychiatric nurse, learning disability nurses, and physiotherapist are accessed when required. Local doctors, consultant psychiatrists and pharmacists visit the home. The home has its own multi-seat vehicle, which is extensively used for the people living in the home. Suitable activities and events are organised and appreciated by the people using the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We look at all the information we have received, or asked for since the last key inspection. This includes: The Annual Quality Assurance Assessment (AQAA) was sent to us by the registered manager Joanne Sidwell, on 7th January 2010. The AQAA is a self-assessment tool and focuses on how well outcomes are being met for people using the service. It also gives us some statistical information about the service. Surveys are distributed to people who use the service and staff. We looked at what the agency has told us about things that have happened in the service, these are called notifications and are a legal requirement. We read the previous key inspection report dated 4th March 2009. We analyse information we have about how the service has managed any complaints or safeguarding referrals. What has this told us about the service? In summary the AQAA tells us this is what the registered manager considers the home does well, has improved upon and wishes to develop: What our service does well: We provide a well-run warm homely home taking into account all of the service users needs choices, wishes and wants. We have a good reputation in the local community and service users are seen as part of that community. All service users have a varied and active social life, and new opportunities are sought as planned with the service users. Staff are trained to the highest standard and staff are actively encouraged to further there skills and knowledge. We maintain a good core staff team which ensures continuity for the service users The service undertakes monthly service reviews We have relevant support plans that dictate the service. We regularly review the support plans and ensure service users have taken part in this process We listen and act on any concerns made by service users, staff and families. The service is needs led at all times. We ensure the service is transparent and accountable at all times. How we have improved in the last 12 months: All service users have a comprehensive support plans in place which is reviewed regularly. All staff have all statutory training in date. We have had more sessions on service specific training. We have a new national learning and development centre based near by and the company facilitate NVQs We have listened to the service users wishes regarding the environment and acted on them. We have access to more educational/ leisure/ employment and vocational activities. We hold more regular service user meetings. We have accessed sessions for relationship guidance. Had more family occasions e.g. summer party and Christmas party at a venue in the community We have improved the environment with decorating and furnishings. What we could do better and how we are going to do this: Have more staff undertake NVQs this will be identified in staffs supervisions and appraisals and with assistance from the operations manager and our learning and development centre. Have more in house trainers for statutory training e.g fire moving and handling. The training Annual Service Review Page 4 of 6 department has recently received our training needs analysis and will endeavour to meet our requirements. Ensure Service Users are involved in all aspects of there environment e.g. health and safety issues, cleaning and maintaining the home. We will include these issues in every service user meeting we have. Resource opportunities for the service users to attend leisure activities they chose which are not just for people with special needs. We will implement risk assessments and evaluate the outcomes of any activities. No requirements or recommendations were made at the last key inspection held on 4th March 2009. We received five returned surveys from people who use the service their comments included: We have good parties and a nice car. The staff let me help around the house. Staff give me my tablets on time. I like the food, the staff and I get good support. I would like to go out more to meet different people. They support me and look after me well. Unfortunately no questionnaires were returned by the staff. We spoke with the manager on 2/3/10 to confirm there were no complaints or concerns outstanding that we did not know about since the AQAA was returned to us in January. No complaints have been raised in the last 12 months, the manager informed us that any comments, concerns or niggles are dealt with and recorded following regular service user house meetings. One safeguarding referral has been made since the last inspection, the manager followed correct procedures and liaised with the Commission and other professionals regarding this. The matter is now satisfactorily concluded. What are we going to do as a result of this annual service review? We still consider people using the service are receiving good outcomes. If we obtain information that concerns us about the quality of the service or the safety of the people using the service we can inspect the agency at any time. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
