Care Home: Phoenix Lodge

Annual service review Name of Service: Phoenix Lodge The quality rating for this care home is: The rating was made on: two star good service 1 8 1 0 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rachel Proctor Date of this annual service review: 3 0 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 30 Rougemont Avenue Torquay Devon TQ2 7JP 01803615538 01803615538 phoenix.lodge@craegmoor.co.uk Craegmore.co.uk Parkcare Homes Ltd Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 4 0 0 The maximum number of service users who can be accommodated is 4. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Physical disability (Code PD) Mental disorder, excluding learning disability or dementia (Code MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Phoenix Lodge (previously Rosehill House) cares for 4 people with physical disabilities and/or mental disorder. It specialises in caring for people who have suffered a brain injury and is owned by a subsidiary of Craegmoor Healthcare Limited. The home aims to be a short term facility enabling people to live in a small domestic environment prior to living more independently in the community. 1 8 1 0 2 0 0 9 Annual Service Review Page 2 of 6 The house is in a residential area of Torquay and near to community amenities. Phoenix Lodge is wheelchair accessible with level access throughout and adapted shower rooms and a bathroom with an electric in bath hoist. There are four single bedrooms, an office/staff room, lounge, dining room, kitchen and laundry room. The garden to the back of the house is ramped with a patio area and seating. Fees range can be obtained from the home; these are dependant on needs of the person accessing the service. Copies of the most recent inspection report are available at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We asked the home manager to complete an Annual Quality Assurance Assessment (AQAA). The AQAA is the self-assessment that focuses on how well outcomes are being met for the people using the service (living at the home). It also provides us with information about the number of people living in the home, their care needs and the staff group caring for them. Three people who live at the home, one member of staff working at the home and one heath and social care professional, returned survey forms. This provided information about the service from people who live and work there. We looked at what the service has told us about things that have happened. These are called notification and are a legal requirement. We looked at the number and type of complaints received since the last inspection. The previous inspection reports and our finding at that time were also taken into account. We considered what other people have told us about the service. What has this told us about the service? The AQAA was returned to the Commission when it was asked for. This gave clear information about the service. We looked at the information in the AQAA this indicated that the service continues to provide a good service for the people who live there. The information indicates that five of the seven staff employed have achieved an NVQ level 2 or above in care. And the manager has achieved an NVQ level 4 in management since our last inspection. The Commission has received notifications from the manager regarding events that affect people who live in the home since the last inspection. The manager has kept the Commission informed of changes that could affect people living at the home. And she has advised us of any actions she has taken. The manager provided information about the improvements to the service that have taken place in the last twelve months in the following statement. The Home has improved by recruiting a new Team Leader and by the implementation of Your Voice meetings with the service users. The Statement of Purpose and the Service User Guide has been reviewed by the service users and we have reviewed the welcome pack for new service users. Assessment of service users takes place before they move in and continues throughout their stay, the focus of the Home is outcome led and service users are encouraged to actively participate in the compilation of their person centred plans and reviews. The AQAA indicates that no complaints had been received by the home. The home cares for people with acquired brain injuries who often have behaviours that challenge the service. The Commission has received one safeguarding referral for this service since our last inspection. The home had ensured that people were safeguarded and worked closely with care managers and health professionals to resolve the issue raised. Comments we received in anonymous surveys from people living at Phoenix Lodge and Annual Service Review Page 4 of 6 staff working there were complimentary about the care and services offered. All is good. The home is helping me to get back into society and the staff are very good at their jobs and are very helpful Supports people to maintain their independence Phoenix Lodge is a lovely home for adults with brain injury. The home is very warm and welcoming. The staff are friendly. Service users seem to be very happy to live here. Our previous inspection judged the home to be providing a good service for people who live there. No Requirements and five good practice Recommendations were made at the last inspection on 18/10/2007. The AQAA and previous service reviews have shown the manager has improved the service and Recommendations have been met. The information available to the Commission shows that the service has continued to provide a good standard for people who live there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 18th October 2010. However, we can inspect the service at anytime if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!