Latest Inspection
This is the latest available inspection report for this service, carried out on 30th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Pinford End House Nursing Home.
Annual service review
Name of Service: Pinford End House Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ann Wiseman Date of this annual service review: 2 4 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Pinford End House Nursing Home Hawstead Bury St Edmunds Suffolk IP29 5NU 01284388874 01284386838 gailtimms@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Pinford End Limited Number of places (if applicable): Under 65 Over 65 0 2 40 0 The Home may only care for 2 service users who are under the age of 65 years (as named in the letter from Jill Hunt, Registered Manager dated 14th February 2007 to CSCI) in the category Physical Disability. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Pinford End House is situated in the rural hamlet of Pinford End, South of Bury St. Edmunds. The service is registered to offer nursing care for up to forty older people. The accommodation is over two floors linked by a large passenger lift. Most rooms are single with en-suite toilet facilities but there is provision for couples to share a bedroom if required and have an adjoining room as a private lounge. There is a dining room and large lounge on the ground floor and a further lounge on the first floor.
Annual Service Review Page 2 of 6 There are a number of bathrooms throughout the home, including an assisted spa bath and a shower room. The home has pleasant gardens laid to two sides of the house, with views over the gardens and adjacent fields from most bedrooms. The building is attractively decorated with wide corridors and large windows giving a feel of space and light. A central courtyard planted with trees and shrubs is accessible to residents and attracts garden birds to feed from the peanut holders provided. The homes user guide is provided to anyone moving into the home and is available from the office. The current fees range from £730 to £750 per week. The fees do not cover hairdressing, newspapers, toiletries or chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? This the first Annual Service Review this service has had since its last key inspection, which was held on the 2nd July 2008 when we rated the home as a 2 star, good home. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review, which included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people living in the home. It also gave us some numerical information about the service. We checked our records for information we have about how the service has managed any complaints it gets and looked at what the home has told us about things that have happened there, these are called notifications and are a legal requirement. We spoke to the manager who told us what they have been doing since the last inspection and how they have continued to improve the service. We also had a look at the previous key inspection report and the results of any other visits that we have made to the service in the last 12 months and took into account any other relevant information that people or any other organisations had shared with us since the last inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an good service and that they know what further improvements they need to make. We have not received any concerns or complaints about this home since the last inspection. The manager told us in the AQAA that they have received one complaint in the past year and when we spoke to her on the phone she told us that it has been investigated and was quickly resolved and that the person who had made the complaint was happy with the outcome. This home provides good quality support in a relaxed and homely atmosphere in a person centred way. The manager told us that they have found that they are getting more referrals for people who are frail and at the end of their lives. They pride themselves that they offer a high quality service to this group of people as their staff are committed and caring. The AQAA tells us that this home has introduced the Liverpool Care Pathway into their work practises. The Marie Curie Palliative Care Institute Liverpool (MCPCIL) is supported by Marie Curie Cancer Care and has pioneered the implementation of the Liverpool Care Pathway for the Dying Patient (LCP). This programme is recognised nationally and internationally as leading practise in care of the dying to enable patients to die a dignified death and provide support to their relatives and professional carers. Annual Service Review Page 4 of 6 By embracing this practise the home believes, ...that all the people we care for, who require end of life care, are treated with dignity and respect at all times, right through to their death. Pain relief would be a high priority at this time and would be closely monitored. Peoples wishes would have been discussed and recorded and carried out. During our telephone conversation the manager told us that it is the the homes 21st opening anniversary this year and that they held several days of activities to celebrate it. On the first evening they held a cheese and wine party, then they held an art exhibition which included work that people from the home had produced during their activity programme, some staff members also exhibited their work in the show. Next they held a fete and some of the people from the home manned the stalls, they raised £1500 on that occasion and then people helped to plan and took part in a Songs of Praise evening. People chose the poems, readings and hymns for the evening and it was a successful evening. Future plans include finishing an area in the garden that they have started to develop into a tranquil area for people to spend time in. They have already put in raised garden that they have planted as a sensory garden with plants that are good to touch and highly scented flowers. They also have a water feature, which people with sight loss have said they find it relaxing to sit by. Other improvements in the past year include a newly laid car park at the front of the home and the AQAA says that they have responded to what people had to say by, Introducing different food choices, we have introduced a monthly special such like game pie and have also introduced home made ice cream and jams. We offer a greater selection of drinks at mealtimes which includes low alcohol wine and beers and residents are involved in choosing activities on a day to day basis. There werent any requirements made at the last inspection. The home continues to let us know about things that have happened since our last visit and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 1st July 2011 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
