Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Polesworth Group Pooley View.
Annual service review
Name of Service: Polesworth Group Pooley View The quality rating for this care home is: The rating was made on: three star excellent service 2 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Flanaghan Date of this annual service review: 1 6 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 19 Pooley View Polesworth Tamworth Staffordshire B78 1BN 01827896124 01827892500 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Polesworth Group Homes Limited Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users who can be accommodated is: 4 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 4 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 19 Pooley View is a care home registered to provide care for up to four people who have a learning disability. It is managed by Polesworth Group Homes Limited. The home is a modern house situated in the village of Polesworth, close to all village amenities. It has five bedrooms (one is used as a sleep in/office for staff). There is a bathroom on the first floor and the ground floor bedroom has en-suite facilities. There are two WCs upstairs and an additional shower facility. There is a well established rear garden that leads onto open fields and parking facilities for one car on the driveway at
Annual Service Review Page 2 of 7 2 7 1 0 2 0 0 8 the front of the property. Fees charged for living at the home vary. People should contact the home for this information. Additional costs that have to be met by people include toiletries, outings, holiday spending money and hairdressing. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service within the requested time. The AQAA is a self assessment that focuses on how well outcomes are being met for the people using the service. The AQAA is a legal requirement; it also gives us some numerical information about the service. The previous inspection report of 27 October 2008. What the service has told us about the things that have occurred in the service these are notifications and are a legal requirement. Information we have on how the service has managed any complaints. What other people have told us through their surveys. We received completed surveys from four people living in the home, two from relatives and four from staff. What has this told us about the service? The home sent us their annual quality assurance assessment within the required timescales; the home manager completed this. The information in the AQAA was clear and provided us with all of the information we asked for. We were told how the home ensures that people who use the service are consulted on things that matter to them. For example, The AQAA tells us; - We have regular reviews with all our service users. These are in a format appropriate to each individual, using symbols or pictures that are easily idenitifed. Fundamental questions are asked relating to a service users life. - There is also an annual quality assurance review. Each service user is asked to complete a questionnaire, either independently or with the support of their key worker. The findings from both of these reviews are analysed and views and ideas put forward are considered and, where possible, implemented. - The Registered Manager has informal contact with the service users on a daily basis. - The Chairman of the Board of Directors visits the home monthly. - The service users meet with the Chief Executive approximately six times per year. Minutes are taken and any issues raised with the Registered Manager. They told us how they had met Equality and Diversity. This includes; - Company policies and procedures promote equality and diversity. The policy on Equal Annual Service Review Page 4 of 7 Opportunities states that individuals considered for employment are selected purely on merit. Our work with service users, their families and other agencies is also based on the principles outlined in our policies and procedures. - All staff are familiar with the Employees Handbook and are asked to sign when they have read any amendments to current policies or new policies that are introduced. - All new staff undergo an intensive induction period and complete the Learning Disability Qualification. This covers issues such as race, gender identity etc. After a period of twelve months, staff are given the opportunity to undertake NVQ Level 2 in Care, which reinforces their understanding and commitment to ensuring equality and diversity are promoted in every aspect of our work. The AQAA tells they have not received any complaints in the last twelve months. People told us in the surveys that they know who to speak to if they have any concerns. No complaints have been made to us about the service. The service tells us that they follow their recruitment procedures in seeking references and completing safety checks to make sure that suitable staff are employed. Staff also confirmed this process in their surveys. All of the care staff have achieved a minimum of level two in the National Vocational Qualification (NVQ) in care. This is commendable and means that staff should have the necessary skills and knowledge to provide a good standard of support to the people who live there. We received four completed surveys from people who live at the home. They told us they they are treated well and can usually make decisions about what they do each day. Comments included: I like living here. I am very happy with the things I do in the home. The home help me with home visits and we have lovely meals. We have fun together I would like to go to the pub and Macdonalds more often. We received two completed surveys from relatives of people who live at Pooley View. They told us they are satisfied with the care provided at the home. Additional comments made inlcude: The staff have always provided excellent care for my relative. I cannot fault the staff at all. They are always cheerful and very helpful. We received four completed surveys from staff who work at the home. They told us they are given up to date information about the needs of people and feel there are enough staff available to meet those needs.
Annual Service Review Page 5 of 7 We have looked at all the information available to us and in our judgement the service continues to provide an excellent service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will undertake a key inspection by 27 October 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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