Care Home: Prince Michael Of Kent Court

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Annual service review Name of Service: Prince Michael Of Kent Court The quality rating for this care home is: The rating was made on: two star good service 1 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Yoke-Lan Jackson Date of this annual service review: 1 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Stratford Road Watford Hertfordshire WD17 4DH 01923234780 01923235125 Telephone number: Fax number: Email address: Provider web address:   www.rmbi.org.uk Royal Masonic Benevolent Institution Name of registered provider(s): Name of registered manager (if applicable) Mr Luca Fais Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 13 47 This home may accommodate 13 older people with dementia who require personal care. This home may accommodate 47 older people who require personal care. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The home manager was registered with the Commission in August 2009. 1 3 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Prince Michael of Kent Court is a residential care home for 47 older people who may also have dementia. It was opened in 1994, and is owned by the Royal Masonic Benevolent Institution (a voluntary organisation). The home is situated in a residential Annual Service Review Page 2 of 6 area of Watford, within easy reach of local shops and facilities and is within walking distance of Watford town centre. The home shares a building with the organisations Sheltered Housing Unit. The building is mainly single storey except for Haynes Unit which is above Elgood Unit. These units are for residents who are more independent. Forrester Unit is for residents who have mobility issues and Jersey Unit is for residents with dementia. The units are situated around a large central lounge that is shared with residents from the Sheltered Housing Unit. All the bedrooms are single and all have en suite toilet facilities. The assisted bathroom facilities are nearby. There is a passenger lift to the first floor unit. There are ample communal spaces, including a dining room and a lounge in each unit. The administrative offices and the laundry room are in the residential unit. The home has a courtyard area at the front, gardens at the side and rear and an enclosed sensory garden for Jersey Unit. All the garden areas have seating and are accessible to wheelchair users. The home charges £649 - £918 per week. Information about the home and the service it offers is contained in the Statement of Purpose and the Service Users Guide. A copy of these and the most recent CQC inspection report are available in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. What has this told us about the service? We received the annual quality assurance assessment (AQAA) on time for this review. It provides detailed information about the service with clear evidence of how the service has improved since the last key inspection. The management continue to listen to and take a keen interest in residents views and opinions. As a result, positive changes to the service have been made. These changes include an improved choice of menu, reinstallation of a loop hearing system in the main lounge, improved activities and improved facilities such as a library with a computer facility and weekly computer courses for residents. Those residents who are interested in computers are encouraged to design posters and invitation cards for inhouse social events. Other activities include regular therapeutic group exercise given by a physiotherapist who is available two hours a week. The physiotherapist also gives individual support to residents. The homes complaints policy and procedures have been followed and all investigations were completed within the specified time. The management have taken appropriate actions following any concerns raised to improve the service for the benefit of the people living in the home. Since the last inspection there have been a number of safeguarding referrals that have been investigated by Hertfordshire County Council Adult Care Service under the joint safeguarding procedure. The management have addressed identified issues promptly each time. As a result the service continues to improve in areas of staff communication, revised policy and procedures on continence issues and further training on Dementia Care for all staff. The service has increased support from the specialist Dementia Care Advisor employed by the provider. Arrangements have been made for staff to have further training on continence and bowel management. The deputy manager confirmed that additional training has been scheduled for 09/10/2009 and that there have been no further safeguarding referrals at the time of this review. Annual Service Review Page 4 of 6 Equality and diversity are promoted and incorporated in the staff induction and NVQ training programme. Residents are encouraged to continue in their religious beliefs and cultural festivals and social events such as birthdays and anniversaries are celebrated. The home has an in-house church service monthly. Information from the AQAA confirmed that the staff respect residents preferences and wishes. There have been no responses from the survey questionnaires sent to stakeholders by us at the time of this review. However, the home manager stated in the AQAA that the service has received complimentary letters and positive comments from relatives about the care and service provided. Since the last inspection, the home manager has registered with the Commission. The management continue to keep us informed of any information that is required by legislation. What are we going to do as a result of this annual service review? The quality rating awarded at the last key inspection was 2 star. This means the people who use the service experience good quality outcomes. This quality rating will be reviewed at the next key inspection. However, we can inspect the home at any time if we have concerns about the care, welfare or safety of the people living there. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continuous assessment and evaluation in the light of any information received. Appropriate regulatory action may be taken as a result. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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