Latest Inspection
This is the latest available inspection report for this service, carried out on 14th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Priorsmead.
Annual service review
Name of Service: Priorsmead The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ruth Hannent Date of this annual service review: 1 4 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Canterbury Way Thetford Norfolk IP24 1EB 01842752039 01842750357 Chris.baker-Jallow@norfolk.gov.uk www.norfolk.gov.uk Norfolk County Council-Community Care Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 16 It is recommended that the home be registered to accommodate 16 Older People only. People who need wheelchairs to assist with independent mobility at point of admission can only be accommodated in rooms numbered 5, 7, 17 and 20. All of the bedrooms are to be used for single occupancy only. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Priorsmead is a care home situated on the outskirts of the town of Thetford and offers ground floor accommodation for up to 16 elderly people. It is owned and operated by Norfolk County Council. Nursing care is not provided. There is one day-care placement, and some respite placements are made. All of the bedrooms are designed for single occupancy with a restriction for service users who require wheelchairs for mobility to four of the homes larger bedrooms. The home has a call bell system installed so that service users are able to summon assistance from their rooms, communal areas or bathing and toilet facilities. Service users meetings are held to discuss issues residents
Annual Service Review Page 2 of 6 no wish to raise, and there is a programme of activities, including craft, games and quizzes and music. At the time of this inspection the services maximum fee was £391.28 with each service users fee individually assessed according to individual circumstance. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection. This included: The Annual Quality Assessment Assurance (AQAA) that was sent to us by this service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Any surveys that have been returned to us from people using the service and from other people with an interest in the service. Information we have about how the service manages any complaints. What the management has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and any results from visits that we may have made to the service in the past twelve months. Relevant information from other organisations. Any information from other people about the service. What has this told us about the service? The home Manager has completed the AQAA comprehensively giving us full information on how the service is run. The detail clearly tells us that this service strives to deliver high quality care. The Manager tells us that the home will take information from the CARE FIRST system on a potential customer and then visit them in their home to complete a pre assessment. The residents then have a care plan built for them that is reviewed regularly. Each resident has a named key worker with many of the staff being longterm employees within the home and have a good understanding of the residents care needs. The AQAA tells us that they are trained to a high standard but more support in understanding dementia care is required by the team. 60 of the staff are NVQ qualified. The report also tells us that quality in the home is checked regularly with residents meetings held 4 times a year and a quality survey is carried out annually. The complaints procedure is situated in various areas in the home and the residents are encouraged to complain when necessary. Health and safety around the home is carried out by up to date risk assessments, policies and procedures followed, regular servicing or all equipment and a handy man who carries out required repairs and tidyiness of the home. A staff comment tells us equipment required for the benefit of the residents is obtained very quickly. Both the AQAA and residents comments tells us of the support offered by the staff team of both personal care and social care. The staff team are very good but we do have problems when staff are sick is one residents comment and another states, they do sometimes have time to talk to us when they are not busy. This is also reflected in staff comments and the home does need to ensure the full complimentary numbers of Annual Service Review Page 4 of 6 staff are on duty as dictated by the needs of the residents. The activities are increasing with more craft style work shops taking place and more entertainment and trips out organised. The Manager tells us that the home is undergoing redecoration in some areas and that flat screen televisions have been purchased for easier viewing. We are also told that the chairs in the lounge could do with being replaced and staff comments also tell us that the home is in need of replacing some carpets that are old and even when shampooed do not appear any better and an odour is found in some rooms. Other comments tell us the home is very clean and tidy but in need of some redecoration. There is a new flat floor shower room about to be converted from one of the old bathrooms. The management at the home has an open door policy and tells us that they lead the staff team by example. Most of the surveys completed gave a positive tick in the communication with the team and management but some say it could be improved. In total 11 residents had completed a survey that was returned to us with good comments written about the service and that the home does care for them well. 7 staff surveys were also mostly positive with just some concerns when staff sickness occurs. The home has been notifying us about incidents and events that are reportable under Regulation 37 and the home has told us of the visits made by the Senior Managers to complete a Regulation 26 report that is kept in the home for inspection when required. The home has not told us of any complaints not handled appropriately nor has the Commission received any complaints. What are we going to do as a result of this annual service review? We will continue to carry out an Key Inspection by 28/11/10. However, we may carry out an Inspection at any time if information received gives us concern. Annual Service Review Page 5 of 6 Reader Information
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