Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd October 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Providence Court.
Annual service review
Name of Service: Providence Court The quality rating for this care home is: The rating was made on: two star good service 0 6 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Butler Date of this annual service review: 0 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Providence Way Baldock Hertfordshire SG7 6TT 01462490870 01462499067 providence@quantumcare.co.uk www.quantumcare.co.uk Quantum Care Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Number of places (if applicable): Under 65 Over 65 0 0 0 61 61 61 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home was first registered under the Registered Homes Act 1984 with Hertfordshire County Council on 9th May 1995. Providence Court is a purpose built home for the elderly situated in a quiet cul-de-sac in a residential area of Baldock, within walking distance of all amenities. Accommodation is provided in four self-contained units, two on each floor and a passenger lift is fitted. Each unit comprises 15 single bedrooms (there is one that is located between two units) with en-suite toilet and wash hand basin facilities, kitchen and dining room, lounge and assisted bathroom. The ground floor also comprises a reception lobby, sun lounge, the administrators office, the managers office, the main kitchen and the laundry room. There is ample car parking to the front of the home and a very large garden.
Annual Service Review Page 2 of 6 0 6 1 0 2 0 0 8 The aim of the home is to ensure that the residents are given care that respects their privacy, dignity and rights; it also encourages independence depending on the needs of the individuals. For up to date fees for this service contact the manager at the home. A copy of the Statement of Purpose, Service users guide and the last inspection report is available from the care home on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last key inspection on 6 October 2008. This included :- The Annual Quality Assurance Assessment (AQAA) that was sent to us by the manager. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Surveys - these are sent to the home to get the views of those living their about the care and support they receive. - Information we have about how the service has managed any complaints. - What the service has told about the things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. What has this told us about the service? The manager returned the completed Annual Quality Assurance Assessment (AQAA) and we looked at the information provided. In our judgement the home is still providing a good service. The manage states that they seek the views of the people who use the service through residents reviews, meetings, questionnaires, home forums, relative meetings, and they have an open door policy which they feel provides easy communication. There is an Age Concern advocate who visits the home on a monthly basis. The AQAA states that they have made changes as a result of listening to people and these include providing activities 7 days a week, they have sourced new entertainers to provide in house entertainment, they have been on trips to the zoo and a farm. To promote equality and diversity the manager states they do this through staff training, use of policies and procedures which refer to the Disabilities Discrimination Act, they respect the differing needs and choices of the people who use the service and this is recorded within their pre-admission assessments. The manager states they have integrated a newly admitted resident to the home and they now take an active role in the home and lead an active and fulfilling lifestyle. The manager states that the barriers they have found over the last 12 months which have hindered some improvements was the high demand for dementia care beds, they have now created a further 15 bedded unit on the ground floor to support the needs of those with dementia. The manager states the improvements for the coming year which have been identified include staff training opportunities and develop their skills to provide support to those who use the service to a high standard. New furniture and decor has been identified throughout the home to improve the environment for the residents following consultation with them. The manager states they will continue to hold regular meetings with staff and the residents to ensure they continue to receive feedback on the care and support that is provided at Providence Court. Comments received from staff, resident and professional surveys what the service does Annual Service Review Page 4 of 6 well includes team work good training kept informed of changes friendly atmosphere improved their quality of life well run home good choice of food. Comments for where improvements can be made include; more outings more staff at holiday times. What are we going to do as a result of this annual service review? We can inspect the service at any time if we have any concerns about the care provided but there is no indication at this time that an inspection is required in the immediate future. The next key inspection of this service will be undertaken in line with our methodology unless information received suggests that an earlier visit is necessary. As with all care services, information will continue to be gathered over the intervening period. The home;s performance will be subject to a process of continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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