Latest Inspection
This is the latest available inspection report for this service, carried out on 5th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Queens Lodge.
Annual service review
Name of Service: Queens Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judy Gossedge Date of this annual service review: 2 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 2-4 Goffs Park Southgate Crawley West Sussex RH11 8AY 01293510734 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Outreach 3 Way Number of places (if applicable): Under 65 Over 65 20 0 The maximum number of service users to be accommodated is 20. The registered person may provide the following category of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disabilities (LD) - 10 in Queens Lodge Learning disabilities, over the age of 65 years - (LD(E)) - 10 in South View Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Queens Lodge and Southview is a service registered to provide care for up to twenty people in the Category LD, Learning Disability, including up to ten people over the age of sixty-five. The properties are purpose built and are situated near to Crawley town centre. The home consists of two buildings; Queens Lodge provides short stay accommodation for up to ten people with a learning disability and Southview that provides long-term accommodation for up to ten people over the age of sixty-five with Annual Service Review Page 2 of 6 a learning disability. In both buildings accommodation is provided on ground and first floor level. All bedroom accommodation is for single occupancy. There are lounge and dining facilities in both buildings. Outreach 3 Way is a charitable trust. At the time of the review the fees for Queens Lodge range from £107.44 to £161.66 per day and in Southview the fees are £851.55 per week. A Statement of Purpose and Service Users Guide is available to reference. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The last key inspection of the service was undertaken on 7 February 2008. An annual service review was completed on 3 February 2009. The service sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. It details improvements made over the last twelve months, and these include: The Statement of Purpose and Service User Guide have been updated, the service has been working closely with schools and attending open days to inform people about the short breaks service which younger adults can access as they reach eighteen years of age and worked with new service users about to access the service, an emergency admissions check list is given to social workers prior to emergency respite to ensure the relevant paperwork and information is received, awareness of the Mental Capacity Act has been raised and this is now mandatory training, research is ongoing into the use of assistive technology, a new leased specialist adapted people carrier has replaced the mini bus to enable younger adults to access the community, work has been undertaken to enable younger adults to access additional activities, clubs and holidays, the medication procedure for the short break service has been reviewed and updated, there has been more specialist training provided about protection from swine flu, information sent to families, posters made available, information on hand washing is displayed and sanitizer hand wash is readily available through the services, a new daily care note format has been introduced for better observation and to assist with liaison with parents, carers, and professionals, better communication and relationships with parents and carers have been developed, a housekeeper has been employed to maintain the upkeep of the bedrooms and communal areas, a maintenance requirement system is now in place for maintenance requests and a second maintenance person has been employed so maintenance can be completed regularly, there is new furniture and decor in communal areas, a new shower/wet room has been fitted in Queens Lodge, new specialist equipment purchased, specialist flooring has been put in three bedrooms in Queens Lodge, a new roof has been provided at Queens Lodge, a sleep in room is now available if required due to high occupancy in Queens Lodge, the interview process has Annual Service Review Page 4 of 6 been strengthened with the introduction of numeracy and literacy tests and questions are more focused about the job, and there have been team building and staff development days The AQAA also details further development plans over the next twelve months. We looked at the information in the AQAA and our judgement is that the service is still providing a good service and that they know what further improvements they need to make. The AQAA details there has been two complaints received at Queens Lodge and two complaints received at Southview and that none of the complaints had been upheld. The service continues to notify the CQC where issues are investigated under safeguarding adults procedures. The AQAA details the organisation has a system in place for monitoring its own standards of care delivery. What are we going to do as a result of this annual service review? There will be no change to the inspection plan and will do a key inspection by 7 February 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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