Care Home: Rainbow

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What the care home does well When we did our last Annual Service Review we did not require the Registered Provider to make any particular improvements. However, the Registered Provider has developed the Service further. These improvements include the following things. The dining room and one of the bedrooms have been redecorated. New covers have been fitted to the soft furnishings in the lounge. The driveway has been resurfaced. People who live in the Service say that the support workers are kind. They say that they are provided with the support they need in ways that are right for them. People are helped to lead normal lives through responsible risk taking. As part of this, they are supported to develop their independence. This includes going out to participate in occupational activities. It also includes taking part in social events. People are helped to stay in good health. This includes helping with the administration of medication. It also includes arranging for people to receive medical attention as and when necessary. The Service provides a pleasant and comfortable setting in which people can make their home. There is an organised procedure for responding to complaints. Neither we nor theRegistered Provider have received any formal complaints about the Service since our last Annual Service Review. Suitable provision is made to ensure that people are kept safe. This includes having a system to deal with exceptional circumstances when someone may need to have aspects of their liberty restricted. Sensible things are done to promote people`s health and safety. This includes having fire safety equipment that complies with the requirements of the Kent Fire and Rescue Service. It also includes ensuring that the kitchen meets the standards set by the local Department of Environmental Health. What the care home could do better: More could be done to present the individual plans of support in a user friendly way. This might make it easier for people to take an active part in making decisions that affect them. Some support workers are not receiving all of the training that the Registered Provider considers to be necessary. This includes fire safety training. Some of the routine checks of the operation of fire alarm bells are not being completed on time. The Manager says that this oversight will be corrected without delay. Random inspection report Care homes for adults (18-65 years) Name: Address: Rainbow 5 Victoria Road Canterbury Kent CT1 3SG two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Mark Hemmings Date: 1 1 0 5 2 0 1 0 Information about the care home Name of care home: Address: Rainbow 5 Victoria Road Canterbury Kent CT1 3SG 01227455745 Telephone number: Fax number: Email address: Provider web address: rainbowlarche@tiscali.co.uk Name of registered provider(s): Name of registered manager (if applicable) Ms Tuuliki Ruubas Type of registration: Number of places registered: Conditions of registration: Category(ies) : L`Arche care home 5 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 5 The maximum number of service users to be accommodated is 5. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Date of last inspection Brief description of the care home Five people who have a learning disability can make their home in Rainbow (the Service). The premises are a large end of terrace house. The accommodation is on three floors. Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home There are two lounges, a kitchen, the laundry, two bathrooms, a shower room and a total of five toilets. Each person has their own bedroom. These are laid out as bed sitting areas with a private wash hand basin. The Service has its own people carrier vehicle. The property is in a quiet residential street about one mile from Canterbury town centre. The Registered Provider is a charitable organisation. Please contact the Manager to find out details about the weekly charge for living in the Service. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: The quality rating for this Service is 2 Star. This means that the people who use this Service experience good quality outcomes. We arrived on an unannounced basis at the Service at about nine oclock in the morning. Our inspection took about two hours to complete. It was a focused look at key areas of how well things are going. We took into account information provided by the Registered Provider in its self assessment. This is called the Annual Quality Assurance Assessment (the Assessment). We received it on time. Parts of the Assessment have not been completed in adequate detail. Further, we considered any information that we have received about the Service since our last Annual Service Review. We did this on 25 November 2009. This was an office based activity when we examined all of the evidence we had at that point about how things were going in the Service. During our inspection, we spoke with the Manager and with one of the support workers. We spent time with two of the people who live in the Service while they were getting ready to go out. We looked at a selection of key records and documents. These included things like the individual written plans of support, medication records, staff rosters, staff training records, health and safety certificates and accident records. We also looked at quality assurance questionnaires completed by the people who live in the Service for the Registered Provider. What the care home does well: When we did our last Annual Service Review we did not require the Registered Provider to make any particular improvements. However, the Registered Provider has developed the Service further. These improvements include the following things. The dining room and one of the bedrooms have been redecorated. New covers have been fitted to the soft furnishings in the lounge. The driveway has been resurfaced. People who live in the Service say that the support workers are kind. They say that they are provided with the support they need in ways that are right for them. People are helped to lead normal lives through responsible risk taking. As part of this, they are supported to develop their independence. This includes going out to participate in occupational activities. It also includes taking part in social events. People are helped to stay in good health. This includes helping with the administration of medication. It also includes arranging for people to receive medical attention as and when necessary. The Service provides a pleasant and comfortable setting in which people can make their home. There is an organised procedure for responding to complaints. Neither we nor the Care Homes for Adults (18-65 years) Page 4 of 8 Registered Provider have received any formal complaints about the Service since our last Annual Service Review. Suitable provision is made to ensure that people are kept safe. This includes having a system to deal with exceptional circumstances when someone may need to have aspects of their liberty restricted. Sensible things are done to promote peoples health and safety. This includes having fire safety equipment that complies with the requirements of the Kent Fire and Rescue Service. It also includes ensuring that the kitchen meets the standards set by the local Department of Environmental Health. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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