Latest Inspection
This is the latest available inspection report for this service, carried out on 20th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Rame Close.
Annual service review
Name of Service: Rame Close The quality rating for this care home is: The rating was made on: two star good service 0 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Davina McLaverty Date of this annual service review: 1 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 34 Rame Close Wandsworth London SW17 9TT 020-8682-0096 F/P02086820096 Telephone number: Fax number: Email address: Provider web address:
www.stepforward.org.uk Metropolitan Support Trust Name of registered provider(s): Name of registered manager (if applicable) Ms Joanita Namata Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home Only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 34 Rame Close is a care home for six adults with a learning disability. The home is located in a residential road in Tooting close to local shops and transport links. 0 8 1 0 2 0 0 8 Annual Service Review Page 2 of 6 The home is run by Metropolitan Support Trust Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received , or asked for, since the last inspection. This included: - The quality assurance assessment ( AQAA) that was sent to us by the service. The AQAA is a self - assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from people with an interest in the service. -Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous Key Inspection and the results of any other visits that we have made to the service in the last 12 months. -Relevant information from other organisations. -What other people have told us about the service. What has this told us about the service? The last inspection report about this service found that it provided good outcomes for service users. The AQAA was returned promptly and was fully completed by the manager. Areas that the home does well were identified and included, good individual support plans, healthy menus, promoting more independence in the home and tenants involvement in recruitment. The manager reported in the AQAA areas that the home had improved upon and these included: individual cooking and food shopping, tenants are enjoying more of the club nights out, increased staff resources with tenants receiving more one to one support and training for staff. Areas for improvement include: help the tenants understand their rights and choices by making a video about themselves if they wished to, make the service user guide more friendly by making it more pictorial, make the tenants aware of more independent living by showing alternative accommodation to those who wish to move on and to recruit at least one male staff to join the staff team. In discussion by telephone with the manager she stated that the requirements made at the previous inspection had all been addressed and that there were no significant issues in the home. Annual Service Review Page 4 of 6 Four surveys were returned from tenants who had been supported by staff to complete the forms. No issues of serious concerns were identified with tenants indicating that they enjoyed living at the home and were treated well by the staff team. To the question what does the home do well? comments in the surveys said helps me to have holidays, some activities e.g. club night, staff sometimes cook good food , help with appointments, going out with staff and staff look after the home well. To the question what the home could do better comments received included listen and act, staff not to say I forgot to pass on information, spend more time with tenants instead of doing paperwork. One person said that they would like to see repairs of faults being carried out properly. One staff questionnaire was returned at the time of writing this report. The comments were positive and included All staff work with a client - centered focus and treat clients respectively, The home and staff team work well a a team and are able to work flexibly and creatively. They also stated that they would like to see better maintenance support in the home. The home continues to let us know about things that have happened since our last Key Inspection and they have shown that they have managed issues well. From the information in the AQAA and questionnaire response, our judgement is that the home is still providing a god service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a Key inspection by the 7th October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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