Latest Inspection
This is the latest available inspection report for this service, carried out on 13th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ravenscourt Nursing Home.
Annual service review
Name of Service: Ravenscourt Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sandra Parnell-Hopkinson Date of this annual service review: 2 3 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 111-113 Station Lane Hornchurch Essex RM12 6HT 01708454715 01708458469 max.j.c@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Lukka Care Homes Ltd Number of places (if applicable): Under 65 Over 65 70 0 0 70 The maximum number of service users who can be accommodated is: 70 The registered person may provide the following category of service only: Care Home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ravenscourt Nursing Home is a purpose built care home registered to provide nursing care for up to 70 older people, of whom some have dementia type illnesses. The home is owned and operated by Lukka Care Homes Ltd. All accommodation is in single bedrooms and the majority have en suite facilities. There is a passenger lift to all floors. The home is situated in a residential area of Hornchurch in the London Borough of Havering and is close to shops and public transport - buses and underground.
Annual Service Review Page 2 of 6 No changes reported On the day of the inspection the range of fees for the home was between #565.00 and #625.00 per week. A copy of the Statement of Purpose and Service User Guide to the home is made available to both residents and their families. Copies of the most recent inspection report are available on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service provider. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Information we have about how the service has managed any complaints. The previous key inspection report. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and generally gave us the information requested. Based on the AQAA and other information received our judgement is that the home continues to provide a good service for people living at Ravenscourt. The service actively seeks the views of the residents by way of meetings and surveys, and also holds meetings for relatives so that their views can also be aired and taken into account. New furniture and equipment, such as hospital profiling beds and bedroom furniture have been purchased for the benefit of residents. There is a programme of redecoration and refurbishment which is continually implemented. The service is working in partnership with, for example, St. Francis Hospice Palliative Care Nurses and this has reduced the number of residents being admitted into hospital, and has enabled these residents to end their lives in a peaceful and dignified way in the care home, in accordance with their wishes. The activity co-ordinator continues to organise festive occasions and daily activities and some residents are involved in making items for sale at the summer and autumn fetes which are held at the home. The home continues to work closely with health/social care professionals and a new system of monitoring wound management has been instigated which involves input from the Tissue Viability Nurse. Quarterly pharmacy inspections are undertaken from an external pharmacist and medication reviews are also undertaken for all residents. The service has recently introduced a key worker system. Training for all staff continues and this has included Mental Capacity Act, dementia awareness, end of life, first aid and encouragement for all care staff to undertake the NVQ level 2 as a minimum. An unannounced visit to the home was recently undertaken by the safeguarding team from the London Borough of Havering, and feedback from that visit was very positive. Where necessary appropriate risk assessments were in place, and staff were knowledgeable around the needs of the residents for whom they were caring. The AQAA tells us that the recruitment process remains robust and that equality and diversity issues remain high on the agenda. The AQAA also tells us that no complaints have been received in the past 12 months, and that the complaints procedure is displayed prominently within the home. Currently there are no safeguarding referrals ongoing at this service, and there have been no referrals under the deprivation of liberty safeguards. The service continues to work well with the Commission and keeps us informed of any incidents. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 28th July 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
