Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Reddown Road (37).
Annual service review
Name of Service: Reddown Road (37) The quality rating for this care home is: The rating was made on: two star good service 1 8 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lee Willis Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 37 Reddown Road Coulsdon Surrey CR5 1AN 01737559309 F/P01737559309 Telephone number: Fax number: Email address: Provider web address:
www.voyagecare.com Milbury Care Services Ltd Name of registered provider(s): Name of registered manager (if applicable) Mrs Nora Carmel Rees Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care Home Only (CRH - PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Nora Carmel Rees application to become the services registered manager was approved by us on 9th June 2009. 1 8 0 3 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 37 Reddown Road is a residential care home that offers accommodation and personal support for up to eight generally middle aged men with complex learning disabilities, communication needs, and behaviours that may challenge. The service is owned and
Annual Service Review Page 2 of 6 managed by Milbury Care Services, a subsidery of Voyage. Carmel Reess application to become the services registered manager was approved by us in June 2009. The home is situated on a quiet residential street in Coulsdon, a suburb located a few miles to the south of Croydon. The home has its own transportation, is close to several bus stops on main line routes, and is also within ten minutes walk of a local train station with good links to central London, Croydon and the surrounding areas. A wide variety of local amenities and factilities, including shops, cafes, pubs, and banks are all located in the nearby village of Coulsdon. This detached property is built over two floors and comprises of eight single occupancy bedrooms, an open plan L shaped main lounge dinning area, a very well equipped sensory room, kitchen, laundry room, ground floor office, and staff sleeping in room. There is a passenger lift to enable people with mobility needs access their first floor bedrooms. Sufficient numbers of toilets and bathing facilities are located throughout the home, including a Parker bath and several raised toilet seats. The rear garden is relatively well maintained and accessible. All the people who use the service and or their representatives have been supplied with information about what services and facilities are provided at 37 Reddown Road and how much they can expect to be charged for them. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the services last Key inspection. This included: Ten of our satisfaction surveys that were completed and returned to us by three people who use the service and seven members of staff who work there. What the manager has told us about things that have happened at 37 Reddown Road since its last inspection. What action the manager told us she has taken to address the one outstanding requirement and all the good practise recommendations we made in the services last inspection report. What has this told us about the service? All the written feedback we received from the people who live at the home and those that work there was in the main very positive. One hundred percent of the responses we received from the people who use the service told us they can usually make decisions about what they do each day; knew who to speak to if they were unhappy and how to make a complaint if they felt it was appropriate; felt their home was always kept fresh and clean; and that staff always treated them well and listened to what they had to say. Similarly, all the responses we received from staff was equally positive. All wrote they were always given enough up to date information about the needs of the people they supported via care plans; their employer had carried out Criminal Record Bureau checks on them and obtained references from their last employer before they were allowed to commence working at the home; their training was always relevant to their role; they received regular support from their manager; there was always enough staff on duty to meet everyones needs; and they knew what to do if someone raised concerns about the home. In addition to these comments, the vast majority of staff who contacted us told us they believed the service was particularly good at promoting the rights of the people who lived their to maximise their independence and make informed choices. All the positive comments we received from various stakeholders not withstanding the majority of staff also told us the service could be improved if it had more drivers to take the service users out in the homes vehicle. We made a recommendation in the services last inspection report that opportunities for the people who lived at the home to participate in more stimulating community based activities was an area they needed to improve upon. What action the service has taken to address this issue will be looked as part of its next Key inspection. The manager also told us that appropriate action has been taken to implement all the Annual Service Review Page 4 of 6 other good practise recommendations we made in the services last report, which we will also look at 37 Reddown Roads next key inspection. This will include the homes arrangements for ensuring the availability of relevant information in easy to read formats, staff training and supervision, the physical exterior and grounds of the home, and the availability of interesting community based social activities. The manager continues to let us know about the occurrence of any significant incidents and/or events involving the people who use the service. It was evident from the action taken by the manager in response to recent incidents in the home that they were dealt with in a very open, prompt, and professional manner. The service continues to work with us well and has demonstrated it still provides good outcomes for the people who live there. What are we going to do as a result of this annual service review? We are not going to change our plan to carry out a key inspection of this residential care service by 17th March 2012. However, we do reserve the right to inspect this care home at any time if we have concerns about the quality of the service being provided or the safety of the people who live there. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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