Latest Inspection
This is the latest available inspection report for this service, carried out on 19th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Repton Drive.
Annual service review
Name of Service: Repton Drive The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jackie Date Date of this annual service review: 1 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 13a Repton Drive Gidea Park Romford Essex RM2 5LP 01708750957 F/P01708750957 repton.drive@theavenuestrust.co.uk glebe.house@theavenuestrust.co.uk Avenues Support Services Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 13a Repton Drive is a six-place care home for adults with severe learning and physical disabilities, situated in a residential part of Romford. Opened in December 2004, it is a purpose built bungalow set behind detached houses, a short walk from bus routes into Romford town centre. There are six, single, bedrooms, each with ensuite toilet, shower, and wash hand basin. There is an additional communal shower, and bathroom. The kitchen/diner is domestic in nature, as is the utility room. A conservatory has been added, which is accessed via the lounge, and this adds to the communal space. There
Annual Service Review Page 2 of 6 is parking to the front of the building, and a small enclosed garden to the rear. The home provides 24-hour personal care, with health needs being met by visiting professionals, or staff accompanying service users to outpatient clinics. All areas of the home have full disabled access, and one bedroom has a fixed overhead tracking for a specialist hoist. The Avenues Trust, a registered charity, which operates other similar homes in the area and in Kent, runs the home. Information about the service provided is contained in the service users guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA), which was completed and sent to us by the registered manager. This is a self assessment process, which all providers are required to complete once a year. It focuses on how well outcomes are being met for people using the service. It also provides us with some statistical information about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Information about how the service has managed any complaints. The previous key inspection. What has this told us about the service? At the last key inspection in November 2007, the home was assessed as being an excellent service. The service also had an Annual Service Review in November 2008. Since that review there have been no complaints received by the Commission. The service tells us that they have not received any complaints either. The service completed an AQAA (Annual Quality Assurance Assessment) and this was returned by the due date. The AQAA was comprehensive and indicated that the home continues to provide a very good service. It also identified what further improvements they wish to make. The AQAA identified improvements in the last year and this included: Updating the statement of purpose and increasingly providing accessible information for all. Providing activity plans which promote community participation and support people to access local amenities. Creating new Story Boards to document the high level of participation of the people living at Repton Drive. People being supported in new activities and visiting new places. Updating PCPs (Person Centred Plans) in an accessible format. Improvements to the environment - all bedrooms have been decorated according to each individuals preferences, choices and cultural identity. Improved staff retention resulting in consistency throughout. Encouraging people to be more involved in daily tasks around the home. Annual Service Review Page 4 of 6 The AQAA identified future planned improvements including: Developing further community participation and building relationships already developed. Increasing family contact wherever possible. Expanding on individual pictorial food cards so that people can choose what they would like for a meal. This will then form a new menu with more variety and to suite cultural needs and preferences. Continuing to further review and update personal files and to improve on activities inside and outside the home. Removing the hallway carpet and replacing some carpets with wooden flooring to heighten cleanliness within the environment. The home always notifies the Commission of events affecting people who use the service as required under Regulation 37 of the Care Homes Regulations 2001. The service is able to demonstrate its commitment to equality and diversity issues and it remains very user focused. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do an unannounced key inspection by 15th November 2010. However, we can inspect the service at any time if we have any concerns about the quality of the service or the health and safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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