Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Richard Cox House.
Annual service review
Name of Service: Richard Cox House The quality rating for this care home is: The rating was made on: two star good service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Butler Date of this annual service review: 2 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Dog Kennel Lane Royston Hertfordshire SG8 7AB 01763249111 01763243758 Telephone number: Fax number: Email address: Provider web address:
www.quantumcare.co.uk Quantum Care Limited Name of registered provider(s): Name of registered manager (if applicable) Mrs Jacqueline Harper Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Number of places (if applicable): Under 65 Over 65 0 0 0 29 29 29 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Richard Cox House was first registered with Hertfordshire County Council on 1st July 1992. It is a large two-storey building in quiet residential area of Royston, within walking distance of all local amenities. It is divided into four units, three on the ground floor and one on the first floor. The first floor is served by a passenger lift. Each unit has its own lounge/dining area and domestic style kitchenette. All residents have a single
Annual Service Review Page 2 of 6 0 1 1 2 2 0 0 8 bedroom. There is a hairdressers salon, a conservatory, a large day care area, several offices and a central kitchen. Outside the home is limited car parking and there are two garden courtyard areas to the rear. The purpose of the home is to provide a high standard of care in a homely, friendly and safe environment. The aim is to treat residents as an individual and help them live as full a life as possible. They will assist residents to fulfil their social, emotional, spiritual and psychological needs. For information on the up to date fees for the home contact should be made with the manager. A copy of the Statement of Purpose, Service users Guide and the last inspection report are available at the care home. 01/12/08). Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection on 2nd December 2008. This included: -The Annual Quality Assurance Assessment (AQAA)that was sent to us by the service. -The AQAA is self-assessment that focuses on how well outcomes are being met for the people using the service. It also gives us some numerical information about the service. -Surveys- These are sent to the home to get the views of those living their about their care and support they receive. -Information we have about how the service has managed complaints. -What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection and the results of any other visit that we have made to the service in the last 12 months. -Relevant information from other organisations. What has this told us about the service? The manager returned the completed Annual Quality Assurance Assessment (AQAA) and we looked at the information provided. In our judgement the home is still providing a Good service. The manager states they seek the views of the people living at Richard Cox by listening to them and their families, they hold annual forums where families are invited to, they send out an annual survey to residents, families, and health professionals who visit the service. They hold regular residents meetings. Information taken from the AQAA states that they have made the following changes from listening to the residents, some residents have been given personal alarms to help them feel safe and are able to call for help quickly if needed. New furniture has been purchased in bedrooms and areas of the home have been decorated. Further changes that are planned include more lighting in the garden to allow access in safety as the nights are darker. Different signage is to be placed around the home to allow residents to recognise them more easily. In regard to Equality and diversity the manager states that they have comprehensive assessments in place, they involve families and friends in the care planing process. They have visitors from the different denominations visiting the home and some residents attend a local church of their choice. There are clear policies and procedures in place. all the management team have attended training in the Mental Health Act and the Deprivation of Liberty. They have held activities where they celebrate differing cultures and holidays. The manager feels that there is no barriers for improvement in the AQAA for this year. Improvements to the service that the manager has identified for the coming year include, continued refurbishment to the home including bathrooms and furnishings in bedrooms. They are to look at recruiting some additional casual staff to cover for sickness etc. to ensure residents needs are met. They hope to provide some team building days for both night and day staff to provide better working relationships. Comments received from the relative and resident surveys include staff are very friendly, helpful and keep me informed bedrooms and lounges are exceptionally Annual Service Review Page 4 of 6 clean my mother says the food is only luke warm carers are lovely when they have time to talk more staff especially at night visitors are made to feel welcome at all times more regular entertainment brought into the home Richard Cox is excellent calm cheerful staff staff absolutely superb Staff comments received include manager should be more hands on use amenities fund to take residents out on trips care for residents is good staff work well together morale seems a little low more quality time could be spent with residents as workload is difficult at times provides a safe, caring environment change in routine as can be the same for some residents. What are we going to do as a result of this annual service review? We can inspect the home at any time we have concerns about the care provided but there is no indication that an inspection is required in the immediate future. The next key inspection will be undertaken in line with our methodology unless information received suggests that an earlier visit is necessary. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 5 of 6 Reader Information
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