Latest Inspection
This is the latest available inspection report for this service, carried out on 16th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Richardson Court.
Annual service review
Name of Service: Richardson Court The quality rating for this care home is: The rating was made on: two star good service 1 3 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Cochrane Date of this annual service review: 3 0 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Main Road Sellindge Ashford Kent TN25 6JD 01303814821 01303814736 richardsoncourt@counticare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Counticare Ltd Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is 6. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The responsible individual for the service has changed. It is now Simon Froud. 1 3 1 1 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Richardson Court provides residential care for up to six adults with a learning disability. The service is owned by the Caretech Company, who are providers for other services throughout the East Kent area. The Home is situated in the village of Sellindge, 15 minutes drive from the town of Ashford where there is a variety of amenities such as shops, swimming pool, a cinema,
Annual Service Review Page 2 of 7 churches, pubs, clubs and colleges. The home has access to a minibus and other vehicles owned by the company. Service Users also make use of the day centre owned by the company. Richardson Court is a detached house which comprises of individual bedrooms for each person. There is a lounge, kitchen, dining room, laundry room, snoozlem and an office. There are large gardens surrounding the house. There is also a large parking area to the front and side of the property. People are supported by a manager and a team of care staff. Fees for this service range between £1164 and £1895 with additional charges for hairdressing, additional toiletries and some leisure pursuits. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The good 2 star rating was made at the last Key Unannounced Inspection on 13th November 2008. We looked at all the information that we have received, or asked for since the last key inspection or annual service review. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Surveys returned to us by people using the service and from other people with an interest in the service. 3. Information we have about how the service has managed any complaints. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6. Relevant information from other organisations. 7. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was completed to a good standard and contained interesting and relevant information about what was happening at the home. It contained all the information we needed to do the annual service review. The AQAA told us that the ethos at Richardson Court is to support the people who are living there to decide how they want to live their lives. It also said that that equality and diversity is incorporated into all aspects of the service. Race, gender identity, disability, sexual orientation, age, religion and beliefs are promoted and incorporated into what they do. This means that people will be treated equally and as individuals. Each person has a comprehensive support plan which is called My Plan. This is developed with each individual and covers all aspects of personal and social support. My Plan also identifies the individual healthcare needs and has an action plan to make sure people stay healthy and any health issues are identified quickly so the appropiate action can be taken. Annual Service Review Page 4 of 7 The people living at Richardson Court use a variety of different communication aids to let staff know what they want to do and about their preferences and choices. The communication methods are actively used and incorporated into all aspects of living in the home and when going out into the wider community. Basic Makaton is used along with points of reference. There is also pictorial aids to help people communicate about the food they want and their likes and dislikes. This means that people have a better quality of life, they are listened to, there is a more consistent approach and positive outcomes. The AQAA told us, one gentleman has been appointed as a fire warden and is supported by staff in carrying out weekly fire checks. Another person loves to be in the garden, so a volunteer placement for him is being sought at a working farm ran by adults with learning disabilities. Each person at the home has a key-worker. Every month key worker meetings are held with the individual. This meeting is a summary and evaluation of the goals set in the previous month and to set and plan objectives and wishes for the next month. This helps service users to make choices and decisions around all aspects of daily life. There are also regular service user meetings. This means that people can discuss any issues they may have with their home, staff or anything they would like to talk about. The AQAA told us that due to the age of the building and the needs of those living at Richardson Court, there is a continued need for maintenance. The companys maintenance department has been through the process of restructuring and prioritising maintenance issues throughout its services. There have sometimes been delays in addressing scheduled maintenance issues, mainly to the redecoration of the home. The plans for the future are that budgets will to be reallocated to the home managers to address to maintenance issues. This should mean that environmental issues are addressed in a more timely manner. At the last key inspection the manager agreed to risk assess the surface temperature of the radiators and take appropriate action. There was no mention of this in the AQAA. We contacted the manager who told us that he has not done this. He said will now do a risk assessment to see if any action needs to be taken. He will also look at putting radiator covers in the bedrooms. The staff receive the training they need to do their jobs effectively and safely and in the best interests of the people who live at the home. They have also received Mental Capacity Act and Deprivation of Liberties training. This has helped to review and improve support given and decisions made by individuals. The AQAA told us that they have received two complaints in the last twelve months which have been dealt with according to the homes complaints procedure. They have also told us about any event or incident affecting the people who live in the home. The manager is the process of appying to become registered with the commission. Annual Service Review Page 5 of 7 At the last inspection it was stated that the home provides good outcomes for the people who live there. This review has told us that Richardson Court continues to improve and develop its standards. This indicates that the home is performing as well it was at the last key inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 12th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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