Latest Inspection
This is the latest available inspection report for this service, carried out on 4th August 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Richmond Court Residential Care Home.
Annual service review
Name of Service: Richmond Court Residential Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rosalind Dennis Date of this annual service review: 2 3 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Richmond Court 94 Richmond Road Compton Wolverhampton West Midlands WV3 9JJ 01902421381 01902427761 richmondcourt@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Ms Carolyn O`Brien Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Rosecare Limited Number of places (if applicable): Under 65 Over 65 30 0 0 30 The maximum number of service users who can be accommodated is: 30 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: A review of the homes registration categories was undertaken but no registration changes were made. Date of last key inspection: Date of last annual service review (if applicable):
Annual Service Review Page 2 of 7 Brief description of the service Richmond Court is a large, semi-detached, Victorian building with a modern extension. Accommodation is provided over three floors, accessed by a passenger lift, and comprises 28 single bedrooms and 1 double room with 20 bedrooms having en-suite facilities. There is a lounge and dining room on the ground floor, plus a conservatory and library/visitors room on the first floor. The Home benefits from a large, wellmaintained garden to the rear of the premises and car parking facilities to the front. People who use the service and their representatives are able to gain information about the home from the Statement of Purpose and Service User Guide. Inspection reports about this service can be obtained direct from the provider or are available on our website at www.cqc.org.uk The last key inspection of Richmond Court was undertaken on 9th April 2008. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: Examining the annual quality assurance assessment (AQAA), this is a document that is filled in once a year by all providers. The AQAA gives us information about the home, such as how it is meeting peoples needs. It is also an opportunity for providers to share with us areas they believe they are doing well and their plans for improvement. We have included some information from the AQAA we received from Richmond Court in this review. Reviewing completed surveys from eleven people who use the service and one relative. Reviewing information we have received about the service Looking at what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement Examining the inspection report for the last key inspection which was undertaken on the 9th April 2008 Reviewing the information provided from other organisations, such as the local authority and fire service. What has this told us about the service? The manager of Richmond Court, Ms Carolyn OBrien, completed the AQAA and returned it when we asked for it. The AQAA contains detailed information about the home and describes how Richmond Court is run in the interests of the people who live there. The AQAA tells us of the processes the home uses to monitor the quality of the service, such as sending surveys to people to obtain their views. It also tells us of the homes own residents association which meets on a regular basis so that people can discuss things which are important to them and be involved in the running of the home. A representative of the residents association contacted us to inform us when the homes sensory garden was completed. The AQAA tells us that people are only admitted to Richmond Court after an assessment of their needs has been undertaken. There is an information pack including a Service User guide which can be made available in large print or audio format. The manager describes how the home now has a website on the internet to show the different facilities at the home and is looking at ways to make information about the home available for people who may have reading difficulties. The manager describes in the AQAA how Richmond Court encourages people to live as full and active life as they are able and be supported to achieve their full potential and provides a wide choice of nutritious and appealing meals. The service says it has improved by offering a wider range of activities and obtaining feedback from people so Annual Service Review Page 4 of 7 that changes can be made and alternative activities provided. People who completed surveys for us told us that the home arranges activities for them to take part in. Six people told us they always like the meals at the home, five people said they usually like them and one person responded they sometimes like the meals. The AQAA tell us the measures put in place to safeguard people from the risk of harm and abuse. This includes providing training to staff, covering adult protection and health and safety during staff meetings and ensuring staff recruited by the home have had pre-employment checks undertaken. The AQAA indicates the home has received 2 complaints in the past twelve months and that one referral/investigation was made under safeguarding adult procedures. We made a safeguarding referral following a concern received at the time of the last key inspection, this was investigated and the matter was closed. We received an anonymous concern in October 2008, which resulted in us making a referral to the local authority for investigation under their safeguarding adults procedures. This resulted in representatives of the local authority visiting Richmond Court to look into the concerns and they reported back to us they were pleased with their observations.Staff were seen to be working hard to ensure peoples choices were respected and the safeguarding referral was closed. All the people who completed surveys for us confirmed they know how to make a formal complaint. The manager confirms in the AQAA that all fire safety shortfalls, which were identified by the local fire officer during a visit to the home in September 2008 were addressed promptly. The AQAA provides information on how the home is well-maintained and meets the needs of people who have limited mobility. It has a garden which is fully accessible to people with mobility difficulties and now includes a sensory garden. Surveys we received from people living at the home indicate that they consider the way the home is staffed is either always or usually appropriate to meet their needs. People provided some additional comments within the surveys they completed or were assisted to complete with their relatives or staff. Comments included;- I enjoy most of the activities, I like the banter with the staff. The owner is a nice chap and makes the effort to come and speak to me and other residents It provides good food, care and facilities The home enables those who want to get away from the hurly-burly of the lounge (with its noisy TV) to do so The home has good food and entertainment Visitors can visit at any time, staff are very patient with me, I enjoy the meals. Give the staff less to do as they are always busy. Id like to thank the staff for all they do Im happy at the home and the care staff are good to me Can have a laugh and joke with the management and staff. There is nothing that I can think of that the home could do better. The home gives my relative the care and attention she needs Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We looked at the information in the AQAA and surveys received and our judgement is that the home is still providing a good service and is able to identify its strengths and weaknesses and plan for improvement. We will do a key inspection by 9th April 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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