Care Home: Rockliffe House

Annual service review Name of Service: Rockliffe House The quality rating for this care home is: The rating was made on: two star good service 0 8 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Wilkinson Date of this annual service review: 2 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 466 Beverley Road Kingston upon Hull East Yorkshire HU5 1NF 01482342906 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : sensory impairment Joanne Marie Bush,Jean Susan Goodwin Number of places (if applicable): Under 65 Over 65 21 21 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rockliffe House is a small family owned business situated on a main road approximately one and a half miles from Hull city centre. It benefits from being sited next door to Hull and East Riding Institute for the Blind headquarters, and residents can attend the day centre provided by them. There are local shops, pubs and churches nearby and the home is on major bus routes into Hull and Beverley. Rockliffe House is registered for up to 21 people and provides personal care and accommodation for both younger adults and older people with a visual impairment. Accommodation is on three floors serviced by a through floor lift and consists of six shared and nine single bedrooms. The home has three separate lounges and a dining room that is set out with individual tables to seat two, four or six people. There is an enclosed patio/garden area at the side of the home and a small parking area at the front. Annual Service Review Page 2 of 6 0 8 1 2 2 0 0 8 There is a statement of purpose and service users guide displayed in the home and they have the facility to provide documentation in Braille. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all of the information we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all of the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. They told us that they get feedback from people living at the home via service user meetings, reviews and questionnaires and that they also consult with relatives and visiting professionals. The information received is used to inform the annual development plan. They told us that the homes programme of refurbishment continues and they hope to redecorate the three bathrooms on the first floor early in 2010. The home organises a weekly musical evening but they are aware that they need to make alternative arrangements for the people who do not enjoy this event. We received seven surveys and one letter from people living at the home. Most responses were positive and everyone told us that they receive the care and support they need and that staff are available when they need them. Seven of the eight respondents told us that they know who to speak to informally if they are unhappy and how to make a formal complaint - some people mentioned the name of the person they would speak to. When asked what the home does well, comments included, good food, all the staff are friendly and care for us, nice meals, good care and attention and take care of us, keep the home clean and make nice meals. When asked what the Annual Service Review Page 4 of 6 home could do better, most people told us that there was little room for improvement, but one person told us, more activities, quizzes, singalongs, outings and provide stronger lighting. Some people were not sure that they had received a written contract. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 7th December 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!