Latest Inspection
This is the latest available inspection report for this service, carried out on 5th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Rookery Hove.
Annual service review
Name of Service: Rookery Hove The quality rating for this care home is: The rating was made on: two star good service 1 5 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lucy Green Date of this annual service review: 2 3 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 22-24 Sackville Garden Hove East Sussex BN3 4GH 01273202520 01273774160 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Priory Education Services Ltd Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users to be accommodated is thirteen (13). The registered person may provide the following category/ies of service only : Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD), excluding Mental disorder (MD), or dementia (DE) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: New Responsible Individual & Change of Registered Manager 1 5 0 2 2 0 0 9 Number of places (if applicable): Under 65 Over 65 13 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rookery Hove is a residential home owned and managed by the organisation Priory Education Services. It is a specialist service for both male and female young adults aged between eighteen
Annual Service Review Page 2 of 6 and thirty-five years, who have Aspergers Syndrome. Residents are provided with intensive social, personal and educational development programmes usually for a period of between three to five years. Rookery Hove is situated in Hove, within walking distance of Hove town centre and near to the various amenities and attractions available in Brighton. The building comprises of three levels with two lounges, dining room, an IT suite, training kitchen and main kitchen located on the ground floor. There are thirteen single bedrooms situated on the first and second floors. The eight bedrooms on the first floor have ensuite facilities of a toilet and wash-hand-basin and share three bathrooms with a choice of bath or shower. The four bedrooms on the top floor have en-suite facilities; three with a bath with a shower facility and one has a shower cubicle. There is a small, secluded garden with a patio area at the rear of the home. Further information about the services provided at Rookery Hove, including the current range of fees can be found in the homes Statement of Purpose and Service User Guide - copies of both these documents can be obtained directly from the Provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: (1) The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. (2) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. (3) The previous key inspection conducted on 15th February 2009 and the report generated from that visit. (4) Feedback regarding the service since the last inspection, including the information contained in six service users surveys and four staff surveys. What has this told us about the service? The home returned the annual quality assurance assessment (AQAA) when we asked for it. This was completed by the Acting Manager, who is currently in the process of applying for registration with us. The AQAA provided some basic information about the service. It identified some of the areas that have improved in the last twelve months and other areas where further developments are either planned or would benefit the people who use the service. Some sections of the AQAA provided limited information, it may be useful for the service to view the AQAA as a live document and add information and examples throughout the year in order to provide a representative overview of what has happened in the last twelve months. This will be particularly important when the service is completing declarations of compliance later this year as part of its reregistration under the Health and Social Care Act. The last inspection report identified that Rookery Hove was providing good outcomes to the people it supports. One formal requirement and one recommendation were made when we last visited, the AQAA does not provide information about the action taken to comply with the requirement. The home has continued to liaise with the Commission and report incidents that have happened at the home to us. We have been contacted by two sets of relatives in the last twelve months, each wishing to raise some concerns about the way the service is being delivered. One of these contacts stated that they wanted to address their issues directly with the service, the other copied us into a formal complaint that they had made against the home. In the latter case we asked the Provider to investigate the matters raised thoroughly and send us a copy of their findings. This was duly received and the Provider concludes that the complaint was predominantly unsubstantiated. The improvements to the service as outlined in the AQAA include the holding of more Annual Service Review Page 4 of 6 regular residents meeting and developing a parent support group. The home reports that is has successfully found ways of increasing resident involvement in managing their own medication and developing healthy living lifestyles. The home also tells us that it has expanded its team of relief staff in order to provide greater stability within the service through reducing reliance on unknown agency staff at times of staff shortages. The feedback provided by six service user surveys and four staff surveys identified a mixed view about the outcomes for people living at the home and some of the common themes reflect the information that has been shared with us by relatives over the last year. In particular, all stakeholder groups have made reference to the need for the service to make some improvements in respect to the level of cleanliness within the service and in ensuring maintenance issues are addressed in a timely way. Feedback from staff and relatives also reflects that an increase in staffing ratios would be beneficial and that staff require more specialist training in supporting people with complex mental health needs. The AQAA demonstrates the homes commitment to promoting equality and diversity within the home through the recognition of every person as an individual and respecting their own set of strengths, needs and values. The Provider has cooperated fully with us in the last twelve months, but reviewing the information we have available to us by way of feedback from relatives, service user surveys and staff comments indicates that there may be some unresolved issues which may be affecting outcomes for people who use the service. The information supplied in the AQAA is not sufficiently detailed to answer our questions and as such we need to now consider whether we should visit the service ourselves. What are we going to do as a result of this annual service review? The Commission will now consider whether we need to change our inspection schedule and visit Rookery Hove before the service applies for re-registration under the Health and Social Care Act. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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