Latest Inspection
This is the latest available inspection report for this service, carried out on 12th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Rose Court.
Annual service review
Name of Service: Rose Court The quality rating for this care home is: The rating was made on: two star good service 1 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Trainor Date of this annual service review: 1 1 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 12 Bradgers Hill Road Luton LU2 7EL 01582482288 Telephone number: Fax number: Email address: Provider web address:
rose.court@craegmoor.co.uk Craegmore.co.uk Parkcare Homes Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Number of places (if applicable): Under 65 Over 65 10 10 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rose Court is a home for ten adults with learning disabilities, which is divided into two living units with six on the first floor and four on the ground. There are facilities on the ground floor for service users with a physical disability. Each service user has a single room with en suite facilities. There are additional toilets on each floor and on the ground floor there is a communal bathroom with a fixed hoist. A staff office is provided in each unit. There is a communal lounge, dining room and kitchen on each floor. There is a conservatory, which is used as the managers office. Rose Court is located in a residential area of Luton. A local college is within walking distance and the town centre, where there is a shopping precinct, various restaurants, pubs, cinema and sports facilities, is a short car ride away. The rail and bus stations are close by with a direct link to London and other major cities. 1 2 0 1 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We carried out this review of the service on 11th of January 2010, approximately one year after the last key inspection. At that time the home was rated as a 2 star/good service. We looked at all the information that we have received, or asked for, since the last key inspection. This included: 1) The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2) Surveys returned to us by people using the service and from other people with an interest in the service. 3) Information we have about how the service has managed any complaints. 4) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6) Relevant information from other organisations. 7) What other people have told us about the service.. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) on the 10/11/09 when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. We received twelve completed questionnaires, four from residents and eight from staff who work in the home. Generally the comments recieved were positive, people who live in the home told us they were supported with tasks such as banking and independent skills. One person told us that they had been assisted to get some voluntary work in the local town, and another told us how much they enjoyed their holidays at Butlins. Staff coments were also very positive, referring to the good team relationship within the home. Staff indicated that they feel well supported, however one response did say they would like more training outside the mandatory subjects. We also recieved a copy of a service review carried out by the local authority, this read. Annual Service Review Page 3 of 5 This was a positive service review, it was positive to see where recommendations have been made in other Craegmoor services that these had been implemented into Rose Court. There was a good atmosphere within Rose Court and service users and staff interacted well, service users stated they very much enjoyed living at Rose Court and benefited from the many activities both within the service and within their community. The activities coordinator work well with service users to plan their activities and assist in their development towards independence. There were some areas where the service needs to be able to evidence the work they do with service users especially within their person centred plans. The service has not received many actions or recommendations as some of these have already been picked in previous reviews in Craegmoor services and centre around job descriptions and policies and procedures. At the time the AQAA was completed there were 9 people from a variety of cultures living at Rose Court and they were supported by 13 staff. In the AQAA summary the manager told us I believe that our service works on honesty and trust, and that we all have a good relationship with each other. We are constantly striving to access opportunities for our Service Users. She also advised us that improvements over the past twelve months included. Better training for the staff. More choice and involvement for the Service Users. Further planned improvements for the next 12 months included. Have a greater understanding of the different diagnoses and conditions. We will achieve this by service specific training and the learning disability qualification. I have nominated the whole team to do this. The AQAA also indicated that all policies have been reviewed appropriately. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do another Annual Service Review or a key inspection by 12th of January 2011. However we can do an inspection at any time. Annual Service Review Page 4 of 5 Reader Information
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