Latest Inspection
This is the latest available inspection report for this service, carried out on 10th June 2009. CQC found this care home to be providing an Good service.
The inspector found no outstanding requirements from the previous inspection report,
but made 2 statutory requirements (actions the home must comply with) as a result of this inspection.
For extracts, read the latest CQC inspection for Rose Court Lodge Care Home.
What the care home does well There are a number of residents who have been identified as needing monitoring for various reasons. These include continence management, pressure area care and dietary intake. Due to recent safeguarding alerts being raised, both directly by the home and by social workers, a safeguarding strategy meeting has been held where the home has prepared an action plan to ensure residents are safeguarded. Staff asked were able to describe the safeguarding procedures and said they have all been given Safeguarding Adults workbooks to complete. They were also aware of the whistleblowing policy. Following a recent fall by a resident at the top of a flight of stairs, it was agreed that the door should be kept closed, which it was seen to be during the visit. Staff said this has stopped people from going to the stairs. There is now a keypad fitted to the front door to prevent anyone from leaving the building without staff knowledge and the other exit doors are alarmed. Staff said there have not been any recent incidents where someone has left the building. What the care home could do better: Staff are allocated a number of residents for them to monitor, who they are responsble for caring for and keeping the monitoring records up to date. There are charts prepared for staff to complete, which are kept in the main lounge and staff complete them when they have a break in their duties to do so, which on occasions can be towards the end of their shift. When looking at the charts for some residents it was noted that none had been completed yet for this morning and staff said this is normal. Some staff had a pocket notebook they recorded in and others relied on their memory. Where someone requires regular turning to promote tissue viability staff record this hasbeen done on a form that has the times already printed, so the exact time the turn took place is not known. Staff said there are some differences on how they complete forms and as the forms had not been completed were uncertain whether some residents had been attended to yet that morning. A senior carer said that safeguarding is sometimes discussed in senior meetings, but it is not a standard item on the agenda and she does not see the minutes of the meetings. The acting manager said she had completed the application form and collected all the required information to submit her application to become the registered manager, however she had still to apply for her Criminal Records Bureau check through ourselves and said she would do this within the next week. Random inspection report
Care homes for older people
Name: Address: Rose Court Lodge Care Home 3 Sutton Road Mansfield Nottinghamshire NG18 5ET two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Stephen Benson Date: 1 0 0 6 2 0 0 9 Information about the care home
Name of care home: Address: Rose Court Lodge Care Home 3 Sutton Road Mansfield Nottinghamshire NG18 5ET 01623400445 01623400446 rosecourtlodge@aol.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : European Care (GB) Ltd care home 110 Number of places (if applicable): Under 65 Over 65 110 110 dementia old age, not falling within any other category Conditions of registration: 0 0 European Care (GB) Ltd is registered to provide accommodation and personal care for a maximum of 110 older people at Rose Lodge. Rose Lodge can accommodate a maximum of 110 service users over the age of 65 years (OP) and a maximum of 55 service users with dementia (DE(E). Date of last inspection Brief description of the care home Rose Court Lodge is the registered name for 2 units on the same site, Rose Lodge and Rose Court, each providing personal care and accommodation for 55 older people, including those who have dementia. The home can provide short and long term care. The home is owned by European Healthcare. The home is located near Mansfield town centre and is close to shops, pubs, the post office and other amenities. The home was opened in June 1998 and consists of two identical purpose built buildings. Each unit
Care Homes for Older People Page 2 of 8 Brief description of the care home has fifty three single bedrooms and all of the bedrooms have en-suite facilities. Bedrooms are located on 2 floors and each unit has a passenger lift. The home has well appointed garden and patio areas that are well maintained and easily accessible. There is ample car parking available. The fees for the service range from £379 - £513 per week depending on dependency needs. There are additional charges for hairdressing and chiropody. Further information about the home is available from the manager or the website: WWW.Europeancare.co.uk A copy of the latest inspection report is available in the entrance hall to both buildings. Care Homes for Older People Page 3 of 8 What we found:
This random inspection was carried out following an Annual Service Review, which concluded that a random inspection should be carried out due to the number of safeguarding referrals and investigations. We considered information provided by the home, including in the Annual Quality Assurance Assessment (AQAA) they completed, information raised through the safeguarding investigations, looked at records in the home and had discussions with the acting manager, staff and residents. The home has worked closely with the Local Authority to bring about improvements identified during the safeguarding investigations and have produced an action plan. We found that systems are in place to monitor the well being of residents but these could be more rigorous. What the care home does well: What they could do better:
Staff are allocated a number of residents for them to monitor, who they are responsble for caring for and keeping the monitoring records up to date. There are charts prepared for staff to complete, which are kept in the main lounge and staff complete them when they have a break in their duties to do so, which on occasions can be towards the end of their shift. When looking at the charts for some residents it was noted that none had been completed yet for this morning and staff said this is normal. Some staff had a pocket notebook they recorded in and others relied on their memory. Where someone requires regular turning to promote tissue viability staff record this has
Care Homes for Older People Page 4 of 8 been done on a form that has the times already printed, so the exact time the turn took place is not known. Staff said there are some differences on how they complete forms and as the forms had not been completed were uncertain whether some residents had been attended to yet that morning. A senior carer said that safeguarding is sometimes discussed in senior meetings, but it is not a standard item on the agenda and she does not see the minutes of the meetings. The acting manager said she had completed the application form and collected all the required information to submit her application to become the registered manager, however she had still to apply for her Criminal Records Bureau check through ourselves and said she would do this within the next week. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 8 12 Ensure that records made of 05/10/2009 peoples well being are accurate and up to date. This will ensure that peoples well being is monitored accurately There must be a registered manager in post to manage the home. This will ensure the home is run by someone who has demonstrated they will look after peoples best interests. 16/11/2009 2 31 18 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 18 Include any safeguarding issues as an agenda item for senior staff meetings. Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
