Latest Inspection
This is the latest available inspection report for this service, carried out on 30th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Roselea Care Home.
Annual service review
Name of Service: Roselea Care Home The quality rating for this care home is: The rating was made on: three star excellent service 2 5 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Meryl Bailey Date of this annual service review: 2 6 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 73 Loughborough Road West Bridgford Nottingham NG2 7JX 01158462251 01159148191 john.keogh@roseleacarehomes.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability RoseLea Care Homes Limited Number of places (if applicable): Under 65 Over 65 9 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Roselea Care Home is an adapted period property situated discreetly in a residential area. The accommodation is over two floors and there is no passenger lift. Parking is available at the rear of the home. The centre of West Bridgford is in walking distance. It has good access to a range of shops, cafes, restaurants, parks, the post office, banks and public houses. A fourteen seater mini bus is available for use by people living in the home. Full information about the service is available form the home in the service user guide and statement of purpose. Information about the current weekly fees is also available from the manager. 2 5 0 2 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection visit. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from staff who work in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Relevant information from other organisations. What any other people have told us about the service. What has this told us about the service? The registered manager sent us the Annual Quality Assurance Assessment (AQAA) in January 2010. It was a very comprehensive review of the current service and gave us all the information we needed. We looked at the detailed information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what action they need to take to maintain the quality of the service beyond minimum standards. People living at the home always tell us that they are happy with the service there. We received completed survey forms from 8 people. They are particularly pleased with the quality of the support from staff, the choice of activities and the meals provided. In answer to the question What does the home do well? comments included: Nice staff. Roselea is alright. It makes me happy. I like it here. I like to go to the pub on the big bus. I like swimming. I like dancing in my room. they treat me well and make sure I get diabetic food. It is a nice house. Likes me dinner. Teas nice. We received comments from 8 staff that work at the home. All of them continue to be very satisfied with the quality of the training they receive and the support given by the manager and each other. The staff were generally proud of the individual support they are able to give and the range of activities that enable people to be integrated into the local community. Annual Service Review Page 3 of 5 The manager told us in the AQAA: Everyone has access to an independent advocacy service if required. Family and friends are invited to medical and social services review meetings and are invited to support the individual by assisting with plans. This is also an opportunity for the individual to discuss any goals or preferences they might have in respect of daily care, skills or planning for the future. All residents have two key workers who have specific responsibilities toward their key person. Key workers advocate on behalf of their key person and support the individual with all aspects of care needs and promoting independence. RoseLea House have an annual residents questionnaire, individuals are supported to complete the questionnaire with the support of their key worker or family member. There is also an annual questionnaire for professionals and families. From listening to people they have made the following changes during the last 12 months: They have made a second lounge area available for meetings and private visits. They have increased out reach college sessions in agreement with South Notts College. A group of people from the home were supported by staff to attend a conference Who Decides to enable them to have a better understanding of the Mental Capacity Act and how individuals can be helped to make their own decisions and how to help others. People who live at Roselea are members of the school for sport and participate in many events and activities. They continue to participate in the Midland Games. They can also attend an Inclusive Fitness group at a local leisure centre, which is for those who wish to participate in aerobics and aqua aerobics and they also have membership to the gym which has resources to suit disabled individuals. The manager and senior staff have continued to let us know about any changes and notify us of incidents. They have shown us that they have managed issues well. There had been one complaint made to the manager in a 12 month period. This was dealt with promptly and no one has contacted the Commission about any ongoing concerns. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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