Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Rosemary Lodge.
Annual service review
Name of Service: Rosemary Lodge The quality rating for this care home is: The rating was made on: two star good service 1 0 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Keith Jones Date of this annual service review: 1 3 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 191 Walsall Road Lichfield Staffordshire WS13 8AQ 01543415223 F/P01543415012 Roselodgehome@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Ms Judy Smith Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Abivue Limited T/A Rosemary Lodge Residential Home Number of places (if applicable): Under 65 Over 65 0 32 The maximum number of service users who can be accommodated is: 32 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 32 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rosemary Lodge is a residential care home providing care for 32 older people over sixty-five years of age, and can accommodate people with varying dependency needs. . The home is operated by Abivue Limited and is located in Lichfield; two-storey
Annual Service Review Page 2 of 7 None 1 0 1 2 2 0 0 8 property providing twenty-eight single bedrooms and two double bedrooms. There are three separate living areas, each having a lounge-dining room, with adjacent bedrooms, bathroom and toilets. Externally there is a car park and the rear garden offers an enclosed area for people using the service. The location of this home ensures that there is a wide range of community facilities nearby that can be readily accessed. The home is also on a public transport route and a short taxi or bus ride from Lichfields two railway stations. The full range of fees were not detailed in the services Statement of Purpose or Service User Guide documents as routine. The reader may wish to contact the service to obtain more detailed and up to date information about fees. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information received and asked for, since the last key inspection conducted on the 10/12/08. This included: 1 The Annual Quality Assurance Review (AQAA) completed by the Registered Manager, received on the 29/09/09, including a self assessment on how well outcomes have been met, and numerical information about the service. 2 Surveys returned to us by people using the service, relatives and by others with an interest in the service. 3 Surveys were sent to staff members for a confidential response. 4 Any complaints we have and information we have about the how the service has managed concerns, complaints and allegations. 5 Information received through notifications of things that have happened in the service in the past 12 months. 6 The previous Key Inspection report (10/12/08) and the results of any other visits we have made in the last 12 months. 7 Relevant information from other organisations. 8 What other people have told us about the service. What has this told us about the service? The Home sent us their Annual Quality Assurance Review (AQAA) when we asked for it. It was an adequate response, offering to us the minimum of the information we asked for, although providing adequate evidence of how the service operates, and has performed over the past twelve months. We looked at the information received, and our judgement is that the Home is still providing a good service, and that they know what further improvements can be made. There is an appraisal of areas for review, and positive steps taken to those areas, and for general improvement throughout. We forwarded 12 surveys to people living in the Home and their relatives, and we received an excellent response, with 11 returned. There is a continuing and constructive approach to receiving the views of people who use the service, and we acknowledge that people who use the service, and family members, are encouraged to meet to discuss topics in a relaxed and informal environment, in which care, catering, housekeeping, maintenance and other matters are discussed, and suggestions welcomed, including, we are informed, regularly change of menus, update activities, and generally seek new ideas for improvement of the service. There has been an increase of the activities co-ordinators hours, whose work has been Annual Service Review Page 4 of 7 influenced by person-led suggestions, to extend the range of activities to incorporate events that will be of specialist needs of people living in the Home; and an after-tea recreation service for four hours each evening. From the constructive person centred approach, there have been several initiatives taken to improve the provision of care, including the refurbishment programme of bedrooms, and maintenance of the garden area, to ensure safe and ready access for the pleasure of people living in the Home. Staff training is a continuing area of development, with in-house and specialist trainers in maintaining a continuing participation in the National Vocational Qualification programme, and appropriate courses that involve all the staff employed, with particular attention to dementia care training. Of the surveys received, each declared their satisfaction with the quality of care, staff, and services offered, and that they are happy living there; these were consistent with the previous inspection report and judgements made at that time. We received comments such as: It creates a nice homely atmosphere, visitors are able to visit anytime. Staff are always pleasant and helpful, and try to fulfill my requests. Birthdays are always celebrated with a special tea and entertainment. There are several events throughout the year for residents, family and friends to enjoy together. There is a friendly caring atmosphere and they do try to keep everyone motivated. Family are kept informed of any changes in the health of our mother. The home has been really excellent with the care the have given my mother since she broke her leg. If she had not been able to return here after her stay in hospital, I feel she may not be with us today. We have been very satisfied with our choice of Rosemary Lodge. We also received some alternative views with: Does not like the meals. There are a few occasions when perhaps they could do with another member of staff on duty. Members of staff were also surveyed to gather their opinions: Rosemary Lodge addresses the needs, aspirations, and requirements of individuals as far as possible, whilst addressing the quality of experience for the group of residents as a whole. In particular most residents seem comfortable and secure regarding care provided, and indicate that they like most activities and the community participation that takes place. In general most residents seem to like and enjoy their experiences at Rosemary Lodge, and by their remarks and actions indicate a genuine respect and affection for carers and their efforts on residents behalf. Cares for all residents and staff. This home has never run so well in the past five years, residents and staff are all happy and working well together, this is all due to the manager. Communications are good with the home involving the families as well as the
Annual Service Review Page 5 of 7 residents. The home keeps up to date with training and is particularly keen in keeping cleanliness at a very high level. We were informed about important events, including incidents and accidents that have happened since the last inspection. The Home is managed in a way that shows it has the interests of the people using the service as the focus of activity. During this period there have been no allegations made to, or complaints received by CQC, and people that responded to our survey stated that they know how to raise concerns. The service also told us that they had received two complaints, investigated by the Care Manager, and dealt with to the satisfaction of the complainants. There has been one referral for safeguarding attention which was dealt with by Social Services to the satisfaction of all parties with no issue relating to the provision of care at Rosemary Lodge. The home continues to let us know about things that have happened since our last key inspection, reporting to us any issues that may affect people that live there. They work well with us, and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We think the quality of the service continues to provide a good standard of care and service to those people who use the service. We will do a Key Inspection before December 9th 2010, to review our assessment of the Care Home. However we can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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