Latest Inspection
This is the latest available inspection report for this service, carried out on 8th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Roseview Residential Homes.
Annual service review
Name of Service: Roseview Residential Homes The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Simon Smith Date of this annual service review: 0 3 0 8 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 91-93 Cat Hill East Barnet Hertfordshire EN4 8HP 02083689195 02083615114 info@roseviewcarehomes.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mrs Agatha Annin-Adjei Number of places (if applicable): Under 65 Over 65 10 0 0 10 The maximum number of service users who can be accommodated is: 10 The Registered Person may provide the following categories of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category - Code OP Dementia - Code DE(E) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Roseview is a private residential home owned by Mrs Agatha Annin-Adjei, who also runs two other care homes in North London. The home opened in 2006. The home is registered to provide personal care for 10 elderly people including people who have dementia. The home is purpose built, and each resident has a single bedroom with en suite
Annual Service Review Page 2 of 7 None. facilities. The bedrooms are on three floors. There is a lift available to reach the bedrooms above the ground floor. The communal areas include a lounge, a dining room, a kitchen, and a large back garden. The home is located on a busy road and is close to bus stops. The Cockfosters underground station on the Piccadilly line can be reached by car in a few minutes. At the front of the building there is parking space for staff and visitors? cars. Information about the home, including the service users? guide and the CSCI inspection reports, are available from the home by contacting the provider. Copies are also kept in the reception area so that they are available to all visitors. The fees for the home depend on the assessed needs of people living at the home and at the time of the inspection ranged from #470.00 to #600.00/week. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Any surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints or safeguarding allegations. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The last inspection found that the service provides a good service to the people it supports and does the following things particularly well: Residents feel at home and relaxed because staff pay close attention to meeting their individual needs. Relatives and friends were very positive about the quality of care in the home. Residents benefit from opportunities to go out with staff on a one to one basis. Residents enjoy taking part in a range of activities. The management team works closely with other care professionals. The home has an experienced manager and a committed and caring staff team. The home has been furnished and decorated to a good standard. We found that the service could do the following things better: Make important documents more accessible to residents. Make care plans are personcentred so that they fully reflect residents individual needs and wishes. Appoint an activities organiser who has skills in providing activities for people with dementia. Improve recording where residents experience mental health problems and the action taken to address these issues. Make sure that the living environment is as enabling as possible for residents. The AQAA told us that the home has made the following changes in the last year as a result of listening to people who use the service: Residents are given more notice of visits by health professionals instead of being told the day before or on the same day. The home has made contact with local churches to provide opportunities for residents to establish links with the church community. There are more snacks available in the lounge. Residents have said they prefer this as they Annual Service Review Page 4 of 7 do not have to ask staff for snacks. The GP visits the home every fortnight, which means that residents see the doctor regularly and have their medication reviewed on a regular basis. The AQAA asks care services which areas they intend to improve in the next 12 months. The home told us that they aim to improve communication and information sharing amongst the staff team. The home also aims to improve interaction between staff and residents so that residents are fully engaged and given good information about the care they receive. The home has a stable staff and management team. The AQAA said that the home had used no agency staff in the last three months. Two staff have left the home in the last year. The AQAA told us that the home employs seven care staff, four of who are part time, and three additional staff. The AQAA told us that there had been no complaints since the last inspection. There has been one referral to the local authority safeguarding unit under Protection of Vulnerable Adults procedures following allegations about a member of staff. The home worked co-operatively with the local authority, police and CQC in investigating the aklegations and making sure that there was no risk to residents. We received surveys from eight residents, two relatives, three health care professionals who visit the home and six members of staff. Residents said that staff give them the care they need and treat them well. Residents also gave good feedback about the food and activities and said that the home is fresh and clean. Comments made by residents included: They keep it clean at all times The staff and management work well and are doing a good job I am very happy with the food and the staff It is clean and the staff are good to me I am happy. The carers look after me very well. Relatives said that the home provides good care and that staff understand residents needs. Relatives also said that staff keep them up to date with important issues about residents wellbeing. When asked what the home does well, relatives commented: Continuity of staff - no agency Activities Allowing my mother to live her life to her full potential with support from staff - going out, helping with the washing, making tea. Healthcare professionals said that the home monitors and reviews residents social and health needs well and treats residents in a way that maintains their privacy and dignity. Comments made by healthcare professionals included: They are very professional in their handling of matters concerning their residents Hard working team and manager very friendly Professional, caring service in particular for people with dementia. Staff who returned surveys said that they had a good induction when they started work at the home and that they get good support from the service manager to do their jobs. Staff also said that the home made checks on them before they started work, including
Annual Service Review Page 5 of 7 references and a Criminla Records Bureau disclosure. When asked what the home does well, staff commented: They understand the individual needs of the clients Takes training seriously The manager is doing a good job The manager is very welcoming and approachable Holds staff meetings and appraisals The staff and management are always up to date with the care plans of all residents. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 10th June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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