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Care Home: Safe Harbour Care Home

  • 254 Hagley Road Stourbridge W Midlands DY9 0RW
  • Tel: 01562888125
  • Fax: 01562888152

7254 Hagley Road, known as Safeharbour, is a large detached building providing accommodation for seven younger adults with a learning disability. The Home was Registered on 4 August 2003. It is situated in a residential area, on a main road in the Pedmore district of Dudley borough, with good access to community facilities and public transport. The building is set back from the road with off road parking for several vehicles and an enclosed area to the side of the property and level rear garden. The facilities include seven single bedrooms, well in excess of the minimum space requirements, all with wash hand basins. The services and facilities were set up with specific service users in mind and as a result of risk assessments carried out many weeks prior to each individuals admission to the home, there are currently no en suite facilities. Each room contains the pipe work and space to install en suite facilities should any service user be reassessed as being able to safely make use of such facilities in the future. There are adequate toilet and bathing facilities provided throughout. Individual bedrooms have been personalised with service users own belongings and with decor and furnishings of their choice. In addition there are three communal rooms, two with a television and one without. The Home was set up from the starting point of the needs of the service users who were known to be moving into the home, the service and facilities were developed to meet those needs. A statement of purpose and service user guide are available to inform residents of their entitlements. The home should be contacted directly for current information about fees and charges.

  • Latitude: 52.439998626709
    Longitude: -2.1349999904633
  • Manager: Mrs Lorna Elaine Priest
  • UK
  • Total Capacity: 7
  • Type: Care home only
  • Provider: Safe Habour
  • Ownership: Private
  • Care Home ID: 13512
Residents Needs:
Learning disability

Latest Inspection

This is the latest available inspection report for this service, carried out on 28th April 2010. CQC found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Safe Harbour Care Home.

What the care home does well Information is available to help people decide if the service provides what they want.People`s needs are thoroughly assessed so that their care and support can be planned properly. Good use is made of "person-centred" approaches in people`s care planning. This helps to ensure that they get their support in ways that suit them best. Plans are reviewed regularly, so that important information is kept up to date. People using this service have high-level complex needs. Careful risk assessing helps to ensure they get the support they need to stay safe. People get the support they need to do things they value, go to places they like and keep in touch with the people who are important to them. They enjoy their meals because they get to choose things they like to eat and drink. People`s personal and healthcare needs are generally well met. They get the support they need from staff and a range of other professionals to help them stay healthy and well. Staff work hard to ensure that people enjoy the benefits of living in an environment that is comfortable, homely, safe and clean. The service provides sufficient staff to ensure that people get the support they need. Recruitment and selection procedures are robust, to ensure that people are fit for their jobs. Staff are generally well trained and supervised to ensure that they have the knowledge and skills and get the support they need to do their jobs well. The home is generally well run for the benefit of people using the service. People`s opinions are actively sought, so they can be confident their views are listened to and taken seriously. Regular maintenance and checking of important equipment helps to ensure that people living and working at the home stay safe. What the care home could do better: No requirements were made following this inspection. A small number of good practice recommendations were made, and these can be found at the end of this report. Random inspection report Care homes for adults (18-65 years) Name: Address: Safe Harbour Care Home 254 Hagley Road Stourbridge West Midlands DY9 0RW three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Gerard Hammond Date: 2 8 0 4 2 0 1 0 Information about the care home Name of care home: Address: Safe Harbour Care Home 254 Hagley Road Stourbridge West Midlands DY9 0RW 01562888125 01562888152 juliett.prodger@btconnect.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Ms Juliet Prodger Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Geoffrey Moultire Copeland care home 7 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 1 Service user aged 17 years Date of last inspection Brief description of the care home 7 254 Hagley Road, known as Safeharbour, is a large detached building providing accommodation for seven younger adults with a learning disability. The Home was Registered on 4 August 2003. It is situated in a residential area, on a main road in the Pedmore district of Dudley borough, with good access to community facilities and public transport. The building is set back from the road with off road parking for several vehicles and an enclosed area to the side of the property and level rear garden. The facilities include seven single bedrooms, well in excess of the minimum space requirements, all with wash hand basins. The services and facilities were set up with Care Homes for Adults (18-65 years) Page 2 of 9 Brief description of the care home specific service users in mind and as a result of risk assessments carried out many weeks prior to each individuals admission to the home, there are currently no en suite facilities. Each room contains the pipe work and space to install en suite facilities should any service user be reassessed as being able to safely make use of such facilities in the future. There are adequate toilet and bathing facilities provided throughout. Individual bedrooms have been personalised with service users own belongings and with decor and furnishings of their choice. In addition there are three communal rooms, two with a television and one without. The Home was set up from the starting point of the needs of the service users who were known to be moving into the home, the service and facilities were developed to meet those needs. A statement of purpose and service user guide are available to inform residents of their entitlements. The home should be contacted directly for current information about fees and charges. Care Homes for Adults (18-65 years) Page 3 of 9 What we found: This service last had a key inspection on 24 April 2007. At that time we saw that people living at the home experienced excellent outcomes. This inspection was to monitor compliance with essential standards of safety and quality (core National Minimum Standards). We looked at the Annual Quality Assurance Assessment that the Acting Manager sent us. We visited the home and met people using the service, the Acting Manager and members of staff. We looked at records including care plans, personal files, staff records, previous reports and other documents. We looked at peoples personal records to see how their care and support is planned and managed. Files that we saw contained detailed assessments and care plans. This ensures that staff have good guidance to enable them to give people support in ways that suit them best. We also saw that plans had been kept under regular review, and that the home actively involves other professionals in planning and managing peoples care. This ensures that important information is kept up to date and appropriate help gained where it is needed. We saw that peoples plans were supported with comprehensive behavioural support guidelines and risk assessments, and that these too were reviewed regularly. This helps to ensure that people get the support they need to stay safe. People using this service have high level and complex support needs. We saw that they have opportunities to do things that they enjoy and go to places they like. We saw that the home provides the support that people need to enable them to do these things safely. We looked at stocks of food in the home and saw that these were plentiful and included fresh fruit and vegetables. Records of the meals that people had eaten provided evidence that they have a balanced and varied diet. Staff told us that they involve residents in planning the menus and also use the detailed information they have about what people like / dont like to help them do this. We were able to see staff and people that use the service interacting. We saw that support was given in a warm and friendly manner and that both appeared comfortable in each others company. When we looked at peoples records we saw that there was a lot of information about how to support them to stay healthy and well. We saw that the team actively sought advice and support from other professionals including Doctors, Consultant Psychiatrists, Behaviour Support Specialists and others. We looked at the ways in which peoples medication is stored, handled and administered. This was generally satisfactory, though one or two improvements were needed. We saw that the home has detailed policies and procedures covering complaints and safeguarding. Records we saw showed us that the service deals with these matters effectively. We saw that important checks are carried out on staff before they start work at the home, to ensure they are fit for their jobs. We looked around the home. We saw that peoples rooms were very individual and reflected the personality of the occupant. We saw that people had their own possessions, including televisions, DVD players, pictures, ornaments and family photographs. This makes sure that they feel their rooms are definitely their spaces. We saw that the home Care Homes for Adults (18-65 years) Page 4 of 9 was clean, fresh and tidy, and that staff work hard to make sure it is comfortable and safe. We looked at staff records and saw that recruitment practices within the service are robust. In addition to checks with the Criminal Records Bureau, we saw that staff files contained completed applications with full employment histories, contrats and written references. We received generally positive feedback from staff working at the home in response to questionnaires that we sent them. They told us that the induction they received on starting work covered everything they needed to know mostly or very well. All of them said that they received training relevant to their roles that helped them to understand and meet the needs of individual people, kept them up to date with new ways of working and knowledge about health care and medication. The Acting Manager told us that 90 of staff either hold or are working towards gaining qualifictions at NVQ level 2. Staff told us that they receive regular supervision: we noted that action should be taken to ensure they receive an annual appraisal of their performance, training and development needs. We talked to the Acting Manager: she has several years experience working at the home in a senior capacity before being promoted to her current position. She told us that she has almost completed her NVQ level 4 qualification in Leadership and Management and hopes to have this finished in the near future. She said that she continues to enjoy good support from senior managers within the organisation. We were able to see that work has been done in monitoring and assuring the quality of the service. We saw some completed questionnaires from peoples family members and professionals involved in residents care. Comments included: The house is always clean and tidy, well looked after. Staff are always welcoming and friendly. The team have always provided a caring and proactive environment...the family have received great support through some difficult times. Excellent all round A high quality responsive and person-centred service. We recommended that a report be produced when this work is completed and made available to all interested parties. We looked at a sample of records relating to health and safety in the home. We saw that essential equipment is checked and serviced regularly and records completed to ensure that these tasks are completed effectively. We saw that people using this service continue to experience excellent outcomes. What the care home does well: Information is available to help people decide if the service provides what they want. Care Homes for Adults (18-65 years) Page 5 of 9 Peoples needs are thoroughly assessed so that their care and support can be planned properly. Good use is made of person-centred approaches in peoples care planning. This helps to ensure that they get their support in ways that suit them best. Plans are reviewed regularly, so that important information is kept up to date. People using this service have high-level complex needs. Careful risk assessing helps to ensure they get the support they need to stay safe. People get the support they need to do things they value, go to places they like and keep in touch with the people who are important to them. They enjoy their meals because they get to choose things they like to eat and drink. Peoples personal and healthcare needs are generally well met. They get the support they need from staff and a range of other professionals to help them stay healthy and well. Staff work hard to ensure that people enjoy the benefits of living in an environment that is comfortable, homely, safe and clean. The service provides sufficient staff to ensure that people get the support they need. Recruitment and selection procedures are robust, to ensure that people are fit for their jobs. Staff are generally well trained and supervised to ensure that they have the knowledge and skills and get the support they need to do their jobs well. The home is generally well run for the benefit of people using the service. Peoples opinions are actively sought, so they can be confident their views are listened to and taken seriously. Regular maintenance and checking of important equipment helps to ensure that people living and working at the home stay safe. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 2 1 20 Update the Service Users Guide to reflect current management arrangements in the home Ensure that the Medication Administration Record is completed at the time medicines are given, and that creams and lotions are labelled with the dates of opening. Ensure that staff receive an annual appraisal of their performance and development needs, to ensure they get all the support they need to do their jobs well Produce a report of quality assurance and monitoring activity to show how the views of people using the service underpin its review and development. 3 36 4 39 Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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