Latest Inspection
This is the latest available inspection report for this service, carried out on 13th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Saxon Lodge.
Annual service review
Name of Service: Saxon Lodge The quality rating for this care home is: The rating was made on: three star excellent service 3 0 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jacqueline Herring Date of this annual service review: 0 8 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: South Road Norton Stockton-on-Tees TS20 2TB 01642553795 Telephone number: Fax number: Email address: Provider web address:
www.voyagecare.com Milbury Care Services Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Number of places (if applicable): Under 65 Over 65 8 8 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Saxon Lodge is a service offering residential placements to children and young adults aged 16 - 25 with a learning disability and physical disability. The home has been specially designed and equipped to meet the needs of people with a high physical dependency. The current weekly charge ranges from 1530 to 1930 pounds, but the actual amount payable depends on individual circumstances. 3 0 1 2 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service, staff who work at the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Information we have about how the service has managed any complaints. The previous key inspection report of 29 December 2008. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was very well completed and returned in good time. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and other information we had about the service and our judgement is that Saxon Lodge is still providing a good service. We received completed surveys from four people living at Saxon Lodge, some of which had been completed by their relative, and eight surveys from staff. Although very few actual comments were made by people living at Saxon Lodge, they did indicate overall satisfaction with the service and care provided. People indicated that they were able to make decisions about their day to day life. One person said, I cannot communicate but the staff know all my favourite foods and activities and they help me to participate. Staff surveys contained very positive comments about the home. They indicated that good systems were in place in respect of recruitment and that they had the required knowledge to enable them to meet peoples needs. Of what Saxon Lodge does well, staff made the following comments, Provide comprehensive plan of support for each individual. Is committed to a person centered approach. Has a highly motivated staff team and provides each service user with a diverse programme of activities appropriate to individual needs. Each service user is treated with dignity and respect and treated as an individual. Staff have a lot of time for the services users and nothing it too much trouble. Annual Service Review Page 3 of 5 It is a caring environment and a pleasant place to work, I feel the training is educational and useful. Consistently maintains high standards in meting all the diverse and complex needs of all our service users. Of what could be improved, one survey completed by a person living at Saxon Lodge stated, Although the Home is clean, the maintenance and decoration are disgraceful. Staff surveys also contained comments about the need to improve the environment. The manager had detailed in the AQAA that the plans for improvement over the next twelve months included the redecoration of all communal areas and to replace the lounge carpet The AQAA detailed that there had been no complaints since the last inspection. The surveys completed by people living at Saxon Lodge showed that they knew what to do if they wanted to make a complaint and who they would talk to if they were unhappy. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. The service is managed in a way that shows it has the interests of the people using the service at the centre of what they do. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. This annual service review has shown that Saxon Lodge offers the people who live there a very good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 29 December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
