Latest Inspection
This is the latest available inspection report for this service, carried out on 1st February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Serenita.
Annual service review
Name of Service: Serenita The quality rating for this care home is: The rating was made on: two star good service 2 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Juanita Glass Date of this annual service review: 3 0 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 15 - 19 Clevedon Road Weston Super Mare North Somerset BS23 1DA 01934620195 01934622670 info@notarohomes.co.uk www.notarohomes.co.uk N Notaro Homes Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : past or present alcohol dependence Conditions of registration: Number of places (if applicable): Under 65 Over 65 34 0 The maximum number of service users who can be accommodated is 34. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Past or present alcohol dependency (Code A) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager retired, an acting manager is currently in post who needs to apply for registration with CQC. 2 5 1 1 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Serenita is a specialist unit providing medium to long term residential care and rehabilitation for sufferers of alcohol related problems such as Korsakoffs Syndrome. They do not provide detoxification or therapies related to rehab units. They do provide a programme to aid recovery and rehabilitaion in areas such as personal care and life skills. They are registered to take up to 34 people over the age of 45 years. They cannot take people with nursing needs, however if the situation should arise they do
Annual Service Review Page 2 of 6 have access to the Local Community Nursing Team and Weston Hospice. Serenitas Statement of Purpose states that through providing a safe secure and supportive environment they aim to help people living in the home to achieve personal aspirations and abilities in all aspects of their lives. Serenita is situated within walking distance of the seafront, shops and local amenities. People benefit from large communal areas equipped with a full size pool table, a conservatory and safe garden areas all of which are accessible by wheelchair. Current fees are available on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection, which was carried out on the 25th November 2008. This included, The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people receiving support from Serenita. It also provides some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest such as relatives, social workers and GPs. We did not receive any surveys as none were requested. Information we have about how the service has managed complaints. What Serenita have told us about things that have happened in the Service. We also looked at the last Key Inspection report. What has this told us about the service? Serenita sent us their Annual Quality Assurance Assessment (AQAA) when we requested it. It was very clear and gave us all the information we asked for. We looked at the information provided in the AQAA and our judgement is that Serenita continues to provide a good service and that they know what further improvements they need to make. They told us in their AQAA that they continued to listen to people by holding, daily staff meetings to discuss the days events and the planned appointments, trips and routines of the residents. We hold fortnightly meetings with the residents with an open agenda. We have one-to-one discussions of individual care plans with the residents. As a result of listening to the people living in the home they told us they had changed their daily routine to include more life skills involving people in the home, they had changed the daily activities to make them more person centred and they had changed facilities in the home to include a residents kitchen and exercise area. We also require registered services to recognise the Equality and Diversity needs of people within their care. They told us in their AQAA that they were, an equal opportunities employer and have policies and procedures in place to ensure this continues. We incorporate the cultures of a number of countries through the diversity of our staff. We ensure that the same opportunities are available and open to all. We welcome the faiths and religion of others without restriction. Other improvements they said they had made included, staff training which meant that outcomes for people living in the home had improved with person centred care planning and a full care plan in place on admission. Staff awareness of ways to manage and support people with Korsafoffs syndrome and alcohol related illnesses had also improved with Dementia awareness training being compulsory for all staff. A Annual Service Review Page 4 of 6 refurbishment programme ensured that all areas had been refurbished with people living in the home having some input in the ways their rooms were decorated and the equipment in them. Regular meeting between management and all levels of staff in the home meant continuity of care and support for people within the home. Serenita continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people receiving support from their organisation. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection in line with current regulatory guidelines. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living in the home. Annual Service Review Page 5 of 6 Reader Information
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