Latest Inspection
This is the latest available inspection report for this service, carried out on 14th July 2009. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Seymour House.
Annual service review
Name of Service: Seymour House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jo Griffiths Date of this annual service review: 1 4 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 9 Queensbridge Drive Herne Bay Kent CT6 8HE 01227361395 Telephone number: Fax number: Email address: Provider web address:
seymour.house@regard.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: The Regard Partnership Ltd Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users to be accommodated is 6. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Seymour House is a detached property situated in a quiet residential area of Herne Bay. It is close to public transport and to the centre of Herne Bay where there is a variety of recreational, church and shopping facilities. The house has been extended and adapted to accommodate six people needing residential care. The home provides single rooms only, three of which are on the ground floor. There is car parking at the front of the house and there are no restrictions to parking on the road. There is a garden to the rear. Fees are in the range of £ 2941.68 - £6026.36. For up to date information on services please contact the provider.
Annual Service Review Page 2 of 6 None Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The registered manager sent us the completed AQAA within the required timescale. The document was completed to a high standard and showed that the manager has an excellent understanding of the need to continually review and improve the service provided, in consultation with the people that use it. We sent surveys to four people using the service, four staff members and four health care professionals. We received completed surveys from the service users and staff. The manager told us, in the AQAA, about some of the improvements that have been made since our last inspection of the service. This includes the use of informal meetings for service users, at their request, observations of staff practice, the use of E learning for staff, redecoration of the kitchen and involving service users in health and safety monitoring in the home. Information provided in the AQAA and the surveys confirms that the care home continues to provide a service that is person centred and that promotes the independence of those that use it. Service users are involved in the monthly quality audits of the home and are asked to devise questions for regular topical surveys for the home. The people that use the service get involved in all aspects of running the home including shopping, cooking, choosing the decor, policy review, employing staff and staff training. People have been supported to attend college courses or gain employment as they Annual Service Review Page 4 of 6 choose. The registered manager told us that they have supported two people to attend a day centre session they wished to go to, but that their placing authorities would not fund this. The manager has arranged to provide some financial support to the service users for this to happen. The manager demonstrates commitment to supporting people to move on to living independently in the future if that is what they wish to do. One survey from a service user confirmed that they are working toward this. The surveys from service users gave very positive feedback about the support they receive. They told us that they can make their own decisions and choose how they spend their time. One person said I can come and go as I please. They all said they knew how to make a complaint if they needed to and felt that staff listen to their views. One person said they did not feel they were provided with enough information before they moved to the home. The staff surveys told us that staff feel supported in their roles and that their share common goals to support people in the home in a person centered way. They demonstrate, in their responses, a commitment to supporting people to develop their skills. The surveys were all positive about the service and reflected good practice. The manager has identified areas for further development for the next 12 months. Examples include completion of health action plans and more involvement of service users in quality audits, particularly of other services in the organisation. The manager also plans to involve service users more in the training that staff do and to have regular discussions with service users about the prevention of abuse against people with learning disabilities to ensure they understand their rights. Everyone using the service has a copy of an Equality and Diversity Rights book. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 14th July 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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