Care Home: Shamrock House

Annual service review Name of Service: Shamrock House The quality rating for this care home is: The rating was made on: two star good service 1 7 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kate Emmerson Date of this annual service review: 0 9 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 69 Hook Road Goole East Yorkshire DN14 5JN 01405766217 F/P01405766217 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Marcia Dorothy Nicholls Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mrs Lila Chaudhary Number of places (if applicable): Under 65 Over 65 17 0 The maximum number of service users who can be accommodated is: 17 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Mental disorder excluding learning disability or dementia: Code MD, maximum number of places: 17 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Shamrock House is a care home that is registered to provide accommodation and care services for up to seventeen people who have mental health needs. Bedroom accommodation is in five shared rooms and seven single rooms and there is a new lounge and new ground floor bathroom and shower facility, as a result of an extension Annual Service Review Page 2 of 6 1 7 0 2 2 0 0 9 completed in the last two years. People have the opportunity to mix in the communal areas, which currently consists of two lounges and a dining room. The garden area is accessible to wheelchair users, and although the homes two original bathrooms are situated upstairs those with mobility problems now have access to the ground floor facilities. The location of the home close to the centre of Goole, ensures that there is good access to bus and train services for both people living at the home and their visitors. Current information about the care and services provided at Shamrock House and fees are available by contacting the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 17 February 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. One completed survey was received from someone who used the service. They indicated that they were happy with the service they received. When asked in the survey what the home does well they said doctors appointments, meals, heating, generally very good all round. Four completed surveys were received from staff. They were all very positive about the home and the service provided. They confirmed that they had received training for their role and that there were sufficient staff on duty to meet peoples needs. Comments included we make sure all the needs are met and take time to interact and to talk with all service users, food and hygiene is up to standard in and about the home and we provide a safe place for all our service users. Three of the four staff who replied commented that there could be more entertainment Annual Service Review Page 4 of 6 for the service users. The information in the AQQA informed us that the management were aware of the improvements required in this area. The AQQA stated we have succeeded in enrolling service users on Adult Education courses to improve their employment skills, self improvement courses with relaxation techniques and volunteer projects to maintain individuals links with the community. All service users are aware of the activities run locally. We would like to establish more day to day activities in the home. We could offer more day trips out of the home. This is now possible thanks to the Goole Gofar project that offer us minibuses with disabled access at a subsidised rate. The Commission have not received any complaints about the service and the information in the AQQA showed the home had not received any complaints since the last inspection. What are we going to do as a result of this annual service review? The completion the annual service review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 17 February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. 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