Latest Inspection
This is the latest available inspection report for this service, carried out on 5th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Shardeloes.
Annual service review
Name of Service: Shardeloes The quality rating for this care home is: The rating was made on: two star good service 0 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kenneth Dunn Date of this annual service review: 0 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Shardeloes Ashtead Woods Road Ashtead Surrey KT21 2EQ 01372273228 01372270711 Telephone number: Fax number: Email address: Provider web address:
www.caremanagementgroup.com Care Management Group Ltd (trading as CMG Homes Ltd) The registered provider is responsible for running the service Name of registered provider(s): Name of registered manager (if applicable): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Mental Disorder, excluding learning disability or dementia - MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 0 8 1 0 2 0 0 8 Number of places (if applicable): Under 65 Over 65 8 8 0 0 Annual Service Review Page 2 of 6 Shardeloes is a care home for 8 adults with learning disabilities. The home is registered to admit both male and female residents, of whom a maximum of three may also have a mental disorder. Shardeloes is situated in a residential area of Ashtead. The building is a large detached house with an adjacent self-contained flat affording opportunity for semi-independent living for one resident. Accommodation is situated over 2 floors and each resident has a single room. There is a large communal lounge, separate dining room and a well-equipped kitchen on the ground floor. There are also separate utility facilities. The home has off-road parking and a large garden at the front of the premises. There is also a spacious secluded garden to the rear. Weekly charges range from 1,078 to 1,350 pounds Sterling per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months and relevant information from other organisations. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The manager had looked at each outcome area and reported on each standard in turn. The AQAA was informative and relevant to the home and people using the service. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The AQAA told us that people who use the service benefit from detailed plans of care. The people who use the service are involved in the decision about planning care and they are reviewed on a monthly basis. It documents the individuals preferences for example clothes, hobbies, activities and places they liked to visit. They also told us in their AQAA that people using the service have choice in their daily lives. Activities and meals have been improved following the resident meetings. The manager stated in The AQAA that through listening to the people that live here in the house and what they want, many changes for the better have been achieved. Where a person may have problems reading about what meals they are having from the menus we have pictures, which we have taken here in the home not only of the meals themselves but of everyone actually making them which has built their confidences up greatly. We regularly look at the menus to see if any changes need to be made and if so they are implemented immediately. The AQAA provided further evidence that the service has improved the quality and quantity of activities now offered at Shardeloes, it stated that our spectrum of activities have widened significantly, more people attend the Resources Centre at Head Office in Wimbledon doing a variety of different things, music & dance, crafts, cooking Annual Service Review Page 4 of 6 etc. (5 out of 7), one person still goes to college independently to attend the courses of his choice and regularly goes out and about into the local and surrounding community as does one other person living in the home as and when he wants to. Further developments are also planned to enhance the independence of the people who use the service, the manager provided plans for the future, which included support all those living here in the house to become as independent as they can possibly be for themselves within the home as well as outside in the local and surrounding community, to not only gain their independence to do things for themselves but to also build their self-confidence so that they can have the sense of achievement to want to do more for themselves. In order to achieve these goals the service will provide the people living in the house regular access to the local and surrounding community so we have made sure they all have travel permits -train and or bus- so that they can travel with or without support (if required) we also have a house car to make access easier for those who are unable to walk to far. We have and are continuing to build a good staff team who support those living in the house in every way they can. We were also advised that the home has not received Any complaints during the last year and has not made any referrals to the local safeguarding adults team. What are we going to do as a result of this annual service review? We are not going to change our inspection plans and will do a key inspection by 7th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. The last key inspection for the service was on the 08th October 2008. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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