Latest Inspection
This is the latest available inspection report for this service, carried out on 4th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Sonesta Nursing Home.
Annual service review
Name of Service: Sonesta Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Daniel Lim Date of this annual service review: 1 9 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 797 Finchley Road Golders Green London NW11 8DP 02084583459 02089055235 sonestanursing@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Farzana Kauser Chowdhury Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Sonesta Nursing Home Limited Number of places (if applicable): Under 65 Over 65 0 32 Specific service user One specific service user who currently resides in the home and is under 65 years of age can reside in this home. This condition will need to be reviewed when s/he vacates the home. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sonesta is a privately owned care home registered to provide nursing for a maximum of thirty-two older people. The stated aims of the home are : To provide a comfortable and safe environment and
Annual Service Review Page 2 of 6 2 4 1 1 2 0 0 8 To provide the specialist care that service users in the home need. The home is a large detached building. There are eighteen single and seven double rooms. On the ground floor is a large lounge /dining room. the kitchen and office is also on this floor. There is a smaller lounge on the first floor lounge. There is a small parking area in front of the home and a large garden at the back. The home is located along the Finchley Road and within walking distance of Golders Green train station and Hampstead Heath. It is close to local shops, restaurants and other community facilities. The current fees charged can be obtained by contacting the manager. The provider must make information available about the service, including inspection reports, to service users and other stakeholders. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? This annual service review include a review of information that the Commission has received about the home since the last key inspection of 24 November 2008. We looked at all the information which we have received. These included the completed Annual Quality Assurance Assessment form or AQAA which was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some important information about the service. We looked at the information that we have about how the service manages any complaints and what the service told us about things that have happened. These are called notifications and they are a legal requirement. We also looked at the previous key inspection report and the results of any other visits that we have made to the service since the last inspection. Relevant information from other organisations and what other people have told us about the service were also considered as part of this review. What has this told us about the service? The home sent us their annual quality assurance assessment or AQAA when we asked for it. It was clear and gave us the necessary information. The home tells us in their AQAA that they strive to provide care that is responsive to the individual and diverse needs of residents. They indicated that they ensure that residents needs are met without discrimination. Their pre-admission assessments address religious, cultural and dietary needs and there is a mixed workforce. In addition, there is detailed care planning in both social and nursing needs. This involves residents and their representatives and there is ongoing evaluation and review which ensures that changes in the needs of residents are met. In the area of Personal and Healthcare Support, they indicates that staff provide a high quality of care and residents individual needs are recorded and attended to. Their AQAA states: We support service users to plan and deliver their care as planned. There is staff training to ensure service users respect, dignity and privacy is maintained. There are detailed risk assessments and care plans. We act upon any issues or feed back from service users and the multidisciplinary team, thus ensuring that the psychological, social, physical, spiritual, and emotional needs of service users are addressed and implemented in care planning. In the area of Complaints and Protection, they indicated that residents are well treated and there are arrangements for the protection of residents. Their AQAA states: Concerns, complaints and compliments are regarded as important documents and the home has a simple, clear and accessible complaints policy and procedure. This is explained routinely to all our service users on admission. A written copy is provided in Annual Service Review Page 4 of 6 the service users guide and is also displayed in the home. The home has an open door policy. We are aware that there had been a safeguarding issue involving the home. This was associated with the care provided to a resident. The manager assisted with the investigation by providing the required evidence and documentation. The investigation concluded that the the allegations were not substantiated. In the area of Management of the Home, the AQAA indicates that the home is well managed. It states that the home has the necessary documentation and records such as various certificates, financial records, quality assurance documentation and insurance policy. It also states that it has a clear and accountable management structure appropriate to its size and the manager has relavant qualifications in management and care. What are we going to do as a result of this annual service review? Based on information available to us, we are are of the opinion that the home is still providing a good service. We are not going to change our inspection plan and will do a key inspection by 24 November 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
