Care Home: Southcliffe House

Similar services:

• Claremont House
• Oak Ridge
• Sun Court Nursing Home
• Ashville House
• Bilney Hall
• Hill Barn
• Mabbs Hall Nursing Home
• Henrietta House

What the care home does well Care plans have the required information about each resident and are reviewed on a regular basis to address the changing needs of individuals. Both residents spoken to said that their needs were being met. The environment is well maintained and residents said that it was homely and comfortable. Staff said that they received the required training to support the residents in meeting their identified needs. What has improved since the last inspection? The requirements and recommendations made in the last inspection were addressed. An assessment of needs is now carried out prior to a resident is admitted to the care home; each resident has a care plan generated from the assessment of needs undertaken; a programme of activities is devised so that people`s social, cultural and recreation interests and needs are met; a record of all complaints received and dealt with is kept; staff receive training in safeguarding adults; a duty rota in now in place; written references and a Criminal Records Bureau (CRB) checks are now carried out for staff;induction training programme is now in place and the bath hot water temperature is regulated at the safe required level. What the care home could do better: The management should be proactive in continuing to seek to improve the quality of service delivery and self assess its service provision in relation to the Natinal Minimum Standards and its associated regulations. Key inspection report Care homes for older people Name: Address: Southcliffe House 130 Ripon Road Stevenage Hertfordshire SG1 4ND     The quality rating for this care home is:   two star good service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Bijayraj Ramkhelawon     Date: 2 3 1 2 2 0 0 9 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Older People Page 2 of 18 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Older People can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Care Homes for Older People Page 3 of 18 Information about the care home Name of care home: Address: Southcliffe House 130 Ripon Road Stevenage Hertfordshire SG1 4ND 01438355566 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Mrs Diane Sutcliffe,Mr K Sutcliffe care home 3 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 old age, not falling within any other category Additional conditions: Date of last inspection Brief description of the care home Southcliffe House is a semi-detached property located in a quiet residential area of North Stevenage. The adjoining property is the proprietors own dwelling and interconnecting doors have been introduced for ease of access. The ground floor of the home consists of a kitchen, dining room and toilet. There is also a lounge and conservatory which opens up onto the garden by means of French doors. The first floor comprises three single occupancy bedrooms, a bathroom and a toilet. This floor is also connected to the proprietors private dwelling. The service is designed for older people who are still able to enjoy some degree of independence and make choices for themselves. The proprietors are the main carers and are usually assisted by one care worker. Waking night staff are not employed as the providers have a listening device which goes into their own home. This is a consideration at the point of admission. A copy of the Service Users Guide, Statement of Purpose and the latest inspection report can be obtained on request from the manager. The current fees range from GBP420.14 to GBP575 per week as at 18082009. Care Homes for Older People Page 4 of 18 Over 65 3 0 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: two star good service Choice of home Health and personal care Daily life and social activities Complaints and protection Environment Staffing Management and administration peterchart Poor Adequate Good Excellent How we did our inspection: This unannounced key inspection was carried out on the 23rd December 2009 and took one day. It included talking to residents, staff, examining care plans, staff files, staff training records, fire safety procedures, medicine records, maintenance records, all other records and documents and a tour of the premises. We looked at all the information we have asked for or received about the home, since the last inspection. This information included the Annual Quality Assurance Assessment (AQAA), sent by and returned to the Commission from the homes manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also provides some statistical information about the service. The information provided in the AQAA was also checked against the findings as set out in the last inspection report. Care Homes for Older People Page 5 of 18 What the care home does well: What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Older People Page 6 of 18 Details of our findings Contents Choice of home (standards 1 - 6) Health and personal care (standards 7 - 11) Daily life and social activities (standards 12 - 15) Complaints and protection (standards 16 - 18) Environment (standards 19 - 26) Staffing (standards 27 - 30) Management and administration (standards 31 - 38) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Older People Page 7 of 18 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them and the support they need. People who stay at the home only for intermediate care, have a clear assessment that includes a plan on what they hope for and want to achieve when they return home. People can decide whether the care home can meet their support and accommodation needs. This is because they, or people close to them, have been able to visit the home and have got full, clear, accurate and up to date information about the home. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between them and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People are provided with information about the home to assist them in making a decision whether to use the care home or not. They know that their needs would be assessed before moving into the home. Evidence: Information about the home including the Statement of Purpose and Service Users Guide was available to prospective and current residents. A up- to-date copy of each document is available at the front entrance of the care home. Residents said that they were invited to visit and view the home before an offer of placement was made. An assessment of needs for each individual was carried out prior to admission and residents spoken to said that they were able to visit and view the home before making a decision whether to move in or not. Care Homes for Older People Page 8 of 18 Health and personal care These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s health, personal and social care needs are met. The home has a plan of care that the person, or someone close to them, has been involved in making. If they take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it, in a safe way. People’s right to privacy is respected and the support they get from staff is given in a way that maintains their dignity. If people are approaching the end of their life, the care home will respect their choices and help them feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People using the service can be assured that their identified needs would be met appropriately Evidence: Care plans included the assessment of needs carried out for each person using the service, risk assessments in relation to manual handling, terms and conditions of stay, reports from other professionals and daily records. Residents spoken to said that staff were caring, supportive and helpful. They also said that they were being well looked after and that they felt that their needs were being met. The records for the administration and management of medicines were kept in good order. The medicine record charts showed that medicines were given as prescribed and unused medication was returned to the supplying pharmacy. Care Homes for Older People Page 9 of 18 Daily life and social activities These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives. They are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. People have nutritious and attractive meals and snacks, at a time and place to suit them. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People using the service can benefit from the opportunities to participate in activities provided for them that are appropriate to their needs. Evidence: Both residents spoken to said that listened to music, watch TV, read books, newspapers and play boardgames including dominoes. They also said that they choose an activity on a daily basis depending on how they feel. Lunch was served unhurriedly. Staff ask the residents on a daily basis what they would prefer for their meals. Residents were complimentary of the food, activities and the staff team. Care Homes for Older People Page 10 of 18 Complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them know how to complain. Any concern is looked into and action taken to put things right. The care home safeguards people from abuse and neglect and takes action to follow up any allegations. People’s legal rights are protected, including being able to vote in elections. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People using the service can be assured that their concerns would be listened to and acted upon and that they would be safeguarded from abuse, neglect and harm Evidence: The home has a complaints procedure. The complaints procedure is also included in the Service Users Guide. No complaints have been received in the last twelve months. Staff spoken to said that they have received training in Safeguarding Adults, and the home follows the Hertfordshire County Council Procedure for Safeguarding Adults Care Homes for Older People Page 11 of 18 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People using the service are cared for in an environment that is homely, comfortable and safe. Evidence: The home was kept clean and pleasant. Residents spoken to said that the home was comfortable and homely. They also said that they were happy with their bedrooms and have brought their personal possessions and belongings. Staff spoken to said that they had undertaken training in infection control. Protective clothes and gloves and hand washing facilities were provided. Care Homes for Older People Page 12 of 18 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable to care for them. Their needs are met and they are cared for by staff who get the relevant training and support from their managers. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People using the service do benefit from the care and support they receive from a competent staff team. Evidence: Residents spoken to said that there was always a member of staff on duty and were happy with the care they received. Two staff files were examined and these were found to have all the necessary documents including two written references for each employee and the Criminal Records Bureau (CRB) checks were carried out before an offer of employment was made so that residents are safe and protected. New staff undergo a programme of induction and staff are provided with training relevant to their work. Staff spoken to confirmed that that they received formal supervision on a regular basis. All staff have completed basic training courses and one staff is due to complete the NVQ Level 3 qualification. Care Homes for Older People Page 13 of 18 Management and administration These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is led and managed appropriately. People control their own money and choose how they spend it. If they or someone close to them cannot manage their money, it is managed by the care home in their best interests. The environment is safe for people and staff because appropriate health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately with an open approach that makes them feel valued and respected. The people staying at the home are safeguarded because it follows clear financial and accounting procedures, keeps records appropriately and ensures their staff understand the way things should be done. They get the right care because the staff are supervised and supported by their managers. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People using the service can be assured that their health, safety and welfare are protected by the safe practices in place and the support they receive from an experienced staff team. Evidence: People using the service spoken to have commented positively on the quality of care and support they received. The managers said they carry out a quality assurance programme on the service provision by seeking the views of people using the service, their relatives and other interested parties. Records of fire alarm checks and fire drills were maintained on a regular basis. Other records examined were up to date and accurate and were held securely. Staff spoken to were aware that people using the service can access their records and information held about them in accordance with the Data Protection Act 1998. There were policies Care Homes for Older People Page 14 of 18 Evidence: and procedures to ensure that the health, safety and welfare of residents and staff are promoted and protected. A valid insurance certificate was displayed and expires in June 2010. Care Homes for Older People Page 15 of 18 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 16 of 18 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 17 of 18 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 18 of 18 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!