Latest Inspection
This is the latest available inspection report for this service, carried out on 11th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Springfield Residential Care Home.
Annual service review
Name of Service: Springfield Residential Care Home The quality rating for this care home is: The rating was made on: two star good service 2 4 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janie Buchanan Date of this annual service review: 1 1 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 63 The Causeway March Cambridgeshire PE15 9NY 01354652451 01354652451 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Orchid Care Homes Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 29 29 29 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Springfield provides accommodation, care, and support for up to 29 older people including those with dementia or a mental disorder. The home is a large detached property near to the centre of March. The building has been extended and equipped to meet the needs of older people, some of whom may have difficulty with mobility. Accommodation is on two floors, the upper floor being accessed via a stair lift. The home has 25 single and 2 double rooms; four bedrooms have en suite facilities. Service users have access to 8 toilets and there are 3 bathrooms and a level access shower. Shared accommodation comprises 4 sitting rooms and 3 dining areas. There is a large well-maintained garden, which is enclosed and suitable for the needs of older None 2 4 0 9 2 0 0 8 Annual Service Review Page 2 of 6 people. Care staff are employed to support service users by day, and two waking staff are on duty overnight in case help is needed. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection or annual service review. This included : The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service, staff working there and from other people with an interest in the service. We received a 16 in total. What the home has told us about things that have happened: these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. It told us of many good areas of practice for example their quality assurance system which ensures the views of people at the home and health care professionals are sought on how its performing and that they have a stable staff group ensuring that residents receive consistent care from staff who know them well. There have been improvements in the last year including the employment of a deputy manager who has been working hard to improve residents care plans; the employment of a new activities co-ordinator to provide better stimulation and entertainment for residents and an improvement in laundry systems to prevent peoples clothes going missing. Residents who completed our surveys told us that they received enough information about the home before they moved in; that there were enough staff around when needed and that the home was fresh and clean. One resident told us; staff are always ready to help you and the meals are good Relatives seemed to rate the home. Comments we received included; the staff are brilliant my mum has been in bed for nearly a year and hasnt had ONE pressure sore. Another commented; the care and attention to residents is good, staff are very caring. However two relatives felt the home needed some maintenance work. One told us; the outside of the home is in need of repair and the garden could do with a tidy up. Another commented; the external and internal decor extremely outmoded. 9 staff completed our survey and told us that they are given up to date information about the people they support; that they undertake relevant training to their job; that they received good support from their managers and that there were enough of them Annual Service Review Page 4 of 6 to meet the individual needs of residents. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 23 September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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