Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Andrews Lodge.
Annual service review
Name of Service: St Andrews Lodge The quality rating for this care home is: The rating was made on: two star good service 0 4 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Francesca Halliday Date of this annual service review: 1 6 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: St Andrews Lodge 184 St Andrews Avenue Colchester Essex CO4 3AG 07878285095 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Sarah Louise Reed Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Reed Care Homes Ltd Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users who can be accomodated is: 8 The registered person may provide the following categories of service only:Care home onlyCode PC To service users of the following gender:Either Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia Code MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service St Andrews Lodge is an adapted house for the rehabilitation of up to eight people with diagnosed mental health problems. It is situated on a main road close to the centre of Colchester, and close to shops. Each bedroom has en-suite facilities and there are
Annual Service Review Page 2 of 6 0 4 0 3 2 0 0 9 sufficient communal rooms to give clients a choice. The fees at the time of this inspection were £968.13 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Surveys returned to us by people using the service and from other people with an interest in the service. 3. Information we have about how the service has managed any complaints. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 4. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 5. Relevant information from other organisations. 6. What other people have told us about the service. What has this told us about the service? The manager sent us the annual quality assurance assessment (AQAA) when we asked for it and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The feedback from clients, who completed our surveys, was generally very positive. They told us that they were happy with the support they received from staff at St Andrews Lodge. They said that they were able to make decisions about what they did during the day and considered that the home was always kept fresh and clean. One client said that the home provided good care and is well managed. The cooking is good and they keep it clean. Another felt that the garden needed to be sorted out. In the AQAA the manager told us that both staff and clients had worked hard on the back garden in the previous few months and that at the request of clients they were planning to grow their own vegetables. They had also laid a patio/barbecue area for use in the summer. One client described the home as all round good. In the AQAA the manager told us that they had a range of methods for gaining feedback from clients and relatives using the service. The home was planning to reintroduce the house meetings at the request of one of the clients. The meetings were to be held monthly at a time when most of the clients were at home. They were also planning to pilot a newsletter which would be posted on the homes notice board. Clients were offered a wide range of educational, recreational and social opportunities to promote their health, give them new skills and to involve them in the local community as part of their rehabilitation. A member of staff had taken up the role of activities coordinator and free gym membership was offered to all clients. The manager has continued to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. We have Annual Service Review Page 4 of 6 received no complaints about the service and there have been no safeguarding referrals since the last inspection. There were no requirements at the last inspection. They work well with us and have shown us that their service is providing good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do our next inspection in line with regulatory requirements. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
