Latest Inspection
This is the latest available inspection report for this service, carried out on 5th May 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Annes.
Annual service review
Name of Service: St Annes The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Neil Fernando Date of this annual service review: 1 1 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 30 Lansdowne Road Luton LU3 1EE 01582726265 F/P01582726265 stannes@live.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Mr Cornelius Crowley Number of places (if applicable): Under 65 Over 65 0 0 0 20 20 20 1. The registered person may provide the following category/ies of service only: Care home only: Code PC 2. The maximum number of service users who can be accommodated is: 20 to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category Code OP Physical Disability Code PD Dementia Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager has taken up the post of the director within the organisation. An acting manager is in post since 25 February 2009. The registration team has been informed of the changes. Date of last key inspection: Date of last annual service review (if applicable): Annual Service Review Page 2 of 6 Brief description of the service St Annes is a residential care home registered to accommodate up to 20 older people who may also have dementia and limited physical disabilities. This is one of four care homes for older people privately owned by Mr Cornelius Crowley. The accommodation offers 1 shared and 18 single bedroom, which are located on all three floors. Bedrooms are fitted with wash hand basins and nine have en-suite toilet facilities. Communal toilet and bathing facilities are located on all floors. There is a large combined lounge/diner that incorporates a smaller lounge area on the ground floor. There is also a quiet lounge on the first floor. An emergency call bell system is available. Both a passenger and stair lift is available to access the first and second floors. There is a good size well-maintained garden, with patio areas and seating facilities, and shrubs and mature trees. Hard standing to the front of the home provides limited car parking. Time limited road parking is available in the area. Access to the M1 and Luton town centre is nearby. A copy of the service users guide and inspection report is available for residents and visitors to read. The fees for this service vary between £460 and £540 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for, since the last key inspection. We have then used the information to assess the home for this annual service review. This includes: The Annual Quality Assurance Assessment (AQAA), a document which gives the manager the opportunity to tell us how the home is meeting the standards and regulations; it also includes some useful statistical information about the service. Surveys returned to us by staff working at the home and people using the service. We make use of any notifications received from the service about significant events affecting residents, staff and the running of the home. We also make use of any other information received about the service since our last key inspection; this could be from health and social care professionals, representatives and other stakeholders. The previous key inspection and the results of any subsequent visits to the home. What has this told us about the service? The manager returned the AQAA to us on 27 January 2009, when we asked for it. It is clear and gives us the information we asked for. Responding to What our service does well, the registered manager tells us We offer a high standard of care in a clean, friendly and comfortable, well maintained environment, ensuring that all the individual residents choices, needs and rights are met. We retain staff, and do not use agency staff, in order to offer continuity of care to our service users. Our judgement based on the information in the AQAA is that the home is still providing a good service and that they know what further improvements they need to make. Surveys received from 5 residents and 5 staff members indicate that the quality of care and support provided at this home continues to be of a high standard. Staff and residents have made many positive comments. Wonderful place. Glad I left my other home. Posh building there but no friendly staff. This is lovely, wrote a resident in their survey. Staff are very friendly and caring. They always help me when I need it, reflected another person in their survey. A staff member stated in their survey St Annes is a very well organised home, providing all the care and needs for the residents. Also the workers are looked after very well and our manager always has time for us. We have made telephone contact with the acting manager on 5 May 2009 and she provided the following information: i) There are currently no complaints or safeguarding matters pending; there have been no complaints made to the Commission, regarding any aspects of the service. ii) The manager has completed her NVQ level 5 in management and she intends to submit an application to the Commission for the registered managers post. Annual Service Review Page 4 of 6 Evidence is available to show that the service has notified us of any incidents, as required under regulation 37 of The Care Homes Regulations 2001. They work well with us and the service continues to provide very good outcomes as indicated by staff and residents in their surveys. The main findings of the last inspection report dated 7 May 2008 were that Residents consistently expressed a good level of satisfaction with respect to the quality of care and support they receive, a view shared by all 8 relatives in the survey, including 1 visitor spoken to. What are we going to do as a result of this annual service review? Our plan is to do a key inspection by 6 May 2010 , unless information is received to trigger an earlier inspection. We can inspect this service at any time if we have concerns about the care or welfare of any residents. There is currently no evidence to suggest that an inspection is required in the near future. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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