Latest Inspection
This is the latest available inspection report for this service, carried out on 26th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Bennetts Care Home.
Annual service review
Name of Service: St Bennetts Care Home The quality rating for this care home is: The rating was made on: two star good service 1 8 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Carole Burgess Date of this annual service review: 0 3 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 346-348 London Road Leicester LE2 2PL 01162745959 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Jennifer RosemaryClark Conditions of registration: Category(ies) : dementia learning disability old age, not falling within any other category sensory impairment Conditions of registration: Mr M A Mapara Number of places (if applicable): Under 65 Over 65 0 0 0 0 10 10 27 10 No person to be admitted to the Home in category DE(E) when there are 10 persons in total of this category already accommodated in the Home. No person to be admitted to the Home in category SI(E) when there are 10 persons in total of this category already accommodated in the Home. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 8 1 1 2 0 0 8 Annual Service Review Page 2 of 6 This home is situated on London Road, Leicester and provides care for older people. The location is convenient for transport links into the city, and to the train station. Accommodation is on three floors serviced by a passenger lift. There are three lounges and a dining room on the ground floor. A large number of bedrooms are well over the required size and some have en-suite facilities. There is a ramped way that provides ease of access to the rear garden and patio area. The Statement of Purpose and Service Users Guide (these provide information about the service) are available in the hallway and a copy of the last inspection report is available on request. The weekly fees at the last key inspection ranged from £331 to £525 depending on care needs. There were additional costs for individual expenditure such as hairdressing, newspapers and chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any visits that we have made to the service in the last 12 months Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they may need to make. We sent surveys to people who use the service and to people who have an interest in the service. We received comments from five people who use the service (four assisted by carers) and one that was completed without assistance; and two from care staff. People who use the service told us that they are generally well cared. Two people indicated that they would like more activities, and one person said that they could do with more staff and more choice of food. People said that staff were friendly and tolerant. Two people said that they always received the care and support they needed and three other people said that they usually did. Staff told us that that the thought that the home was comfortable with a friendly atmosphere, and the people were well cared for. One member of staff said that food could be better not smart price from Asda, and that the home could be cleaner and that the laundry service needed improvement. Annual Service Review Page 4 of 6 CQC have received one complaint about the service. This was returned to the provider to investigate, who will inform CQC of the outcome. They continue to let us know about things that have happened since our last key inspection on 18/11/2008 when the service was rated a 2 star good service, and they have shown that they have managed issues well. They work well with us and have shown that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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