Latest Inspection
This is the latest available inspection report for this service, carried out on 13th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Johns House.
Annual service review
Name of Service: St Johns House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lynne Field Date of this annual service review: 2 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Westwell Road Approach Streatham London SW16 5SH 02086797849 Telephone number: Fax number: Email address: Provider web address:
valcie.lewis@sanctuary-housing.co.uk www.sanctuary-care.co.uk Sanctuary Care Ltd Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 20 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home provides care for 20 older people and is set over five floors in total, although only four are used by the service users. The top floor is given over to office space and sleep-over accommodation. The home is located opposite Streatham Common off the main road between Streatham and Thornton Heath. Parking is available in a small car park to the rear of the home and public transport routes and shops are near by. The aims and objectives of St Johns House are state they provide a home for life within a warm, caring Christian environment. We aim to enable our service users to live their lives to its full potential, treating them with respect and dignity at all times. We provide them with privacy, freedom of choice and involve them in decisions concerning their rights, personal welfare and the running of the home. The registered manager said the current range of fees is charged from £432-61 to None Annual Service Review Page 2 of 6 £572-25 per week. Additional charges are made for things such as hairdressing and newspapers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: Contacting the manager. Other things they have told us that have happened in the service are called notifications and are a legal requirement. We looked at the previous key inspection report. We sent out surveys to residents and staff. What has this told us about the service? The registered manager gave us an overview of the home and and the developments proposed by the organisation for the home. We were told they were hoping to increase the number of bedrooms by changing the small lounges that are on each floor four floors. They said they had consulted with residents, their families and staff and the feed back from them was positive. The registered manager had asked for our views and we had expressed concerns that this would give residents less shared space. These concerns were listened to and considered and they will leave second floor lounge as it is. The registered manager said they would apply for a variation to the registration when the work was complete. The registered manager gave us more detail of the things that were happening in the home. We were told they have no vacancies. Care Plans and risk assessments are reviewed regularly to ensure that the needs of the residents are being met. These are met using a person centered approach which incorporate the views of residents. They said they do regular internal audits and if there are any visitors at the home during the time the audits are taking place, their views would also be sought. The results of these are analyzed and an action plan is put in place. This ensures that they improve the service given to the residents and address any environmental issues. We were told they had good feedback from the Social Services monitoring team. Seven residents responded the survey we sent out as part of the inspection process. All said they were happy with the home and one said they were extremely happy with the home. Four thought the home couldnt do anything better and this included two family members. One asked for more activities while another said they were never bored and had plenty to do. Comments that the food was good and staff were always smiling were said too. Eight staff returned the surveys and all were positive about the service they provided for the residents. They said they followed policys and procedures and provide a relaxed good service. They said they had good training and the management of the home was good and listened to their views. One suggested there were more activities for the residents and another said they thought the residents would benefit Annual Service Review Page 4 of 6 by having their own transport/ mini bus to get residents out more. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have worked to manage issues well. They work well with us and have shown us that their service continues to strive to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do an inspection by November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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