Latest Inspection
This is the latest available inspection report for this service, carried out on 10th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Stanley House.
Annual service review
Name of Service: Stanley House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Blake Date of this annual service review: 0 7 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Stanley House Bosbury Herefordshire HR8 1HB 01531640840 01531640826 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia physical disability Conditions of registration: Stanley House Limited Number of places (if applicable): Under 65 Over 65 11 11 0 0 The maximum number of service users to be accommodated is 11. The registered person may provide personal care to service users of both sexes whose primary care needs on admission to the home are within the following categories: Physical Disability over the age of 18 (PD) 11 Mental Disorder over the age of 18 (MD) 11 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Stanley House is a converted Georgian farmhouse owned and managed by four Directors. Two of the Directors work in the home on a day-to-day basis; Catherine Yeates as the registered manager and Linda Jones as the Administrator. The home opened in February 2007 and offers 11 places for male and female residents over the age of 18 who have a physical or mental disability (excluding dementia & learning disability). The accommodation is provided in single bedrooms with en-suites or
Annual Service Review Page 2 of 6 dedicated bathroom facilities. The house is set in over 6 acres of grounds with beautiful views over the Herefordshire countryside. The gardens are well established and provide seating areas and benches, which families and visitors are welcome to use. The schedule of fees is available from the home. Items not covered by the fees are personal clothing, hairdressing, cigarettes, specific requested outings/holidays incurring a charge, some specialist equipment (generally most nursing equipment is included, but in the case of a particular resident requiring something that would not normally be provided or is specific to the needs of one individual only, the home reserves the right to exclude the provision of such equipment). The home also reserves the right to charge for travel expenses for individual outings. There is a copy of this report at the home, which is available for people visiting the home to see. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was fully completed and gave us all the information we asked for. It was very detailed with clear evidence of how the agency has improved since the last key inspection. We received nine surveys from people who live at Stanley House. People told us that they always or usually receive the care and support they need. People were very positive about the staff, describing them as friendly and caring. The manager told us in the AQAA Because we have a small number of service users, we are fortunate to be able to support them to pursue individual interests, this allows us to promote equality and diversity on a very personal level. People told us in the surveys that they enjoy the activities provided by the home and mentioned specific activities which meet their own individual needs, such as hydrotherapy, art and trips out. People told us that they enjoy the meals at the home, and the manager told us in the AQAA We operate a 4 weekly rotating lunch menu, the supper menu has altered following residents requests and we now offer a large choice of supper dishes, on a day to day basis. All the meals are prepared and cooked on the premises; changes to the menu are made following service user suggestion. We currently produce low fat meals, vegan meals and Halal meals to reflect the needs of some of our service users. Annual Service Review Page 4 of 6 People told us that the home is always kept fresh and clean. One person described the home as being good at caring for the vulnerable and another said I have freedom, choice and care. We have not received any concerns about the home in the last year. The home continues to let us know about things that have happened since our last key inspection. The home is managed in a way that shows it has the interests of the people using the home at the centre of what they do. What are we going to do as a result of this annual service review? We think the quality of the agency might have improved since the last key inspection. We will do a key inspection by 7th July 2010 to review our assessment of the agency. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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