Latest Inspection
This is the latest available inspection report for this service, carried out on 4th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Stretton Edge Respite Unit.
Annual service review
Name of Service: Stretton Edge Respite Unit The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mandy Brassington Date of this annual service review: 3 1 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 2 Hillfield Lane Stretton Burton upon Trent Staffordshire DE13 0BW 01782598008 Telephone number: Fax number: Email address: Provider web address:
peter.carroll@lifeways.co.uk www.lifeways.co.uk Lifeways Community Care Ltd Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: One service user may be accommodated whose primary care needs on admission to the home are Learning Disability who also has a Physical Disability. The maximum number of service users to be accommodated is 7. The registered person may provide personal care (without nursing) and accommodation for service users whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 7 Physical Disability (PD) 1 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There is no registered manager for this service. Number of places (if applicable): Under 65 Over 65 7 1 0 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 6 Stretton Edge Respite Unit provides a respite and day care service and is registered to accommodate seven adults with a learning disability, one of whom may have a physical disability. One emergency bed is available. The home enables both people who use the service and their carers to have a planned break. People are able to continue their usual pattern of care, attending day service provision and any planned social activities. A range of activities is planned in the community during each stay in line with peoples preferences and needs. The home is located in a residential area of Burton upon Trent within close proximity to local shops and services. There are a main public transport links near to the home. The two-storey property was originally two semi-detached staff houses, which have been adapted to provide a domestic-style unit comprising of seven single occupancy bedrooms, one of which is on the ground floor. The ground floor room and bathroom are able to accommodate people with a physical disability with suitable moving and handling equipment. Ramp access is provided to all external entrances and there is an enclosed garden to the rear of the property. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the registered person on 22.10.09. The AQAA is a self-assessment tool, which focuses on how well outcomes are being met for people using the service. It also gave us some statistical information about the service. Surveys were sent to the home to distribute to people who use the service, staff and professionals. We did not receive any completed surveys. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report and Annual Service Review. Information we have about how the service has managed any complaints. What has this told us about the service? The registered person completed and returned the AQAA within the required timescales and it provided some good information about the outcomes for the people using the service. To ensure that the views of people who use the service are promoted and incorporated into what the service does they told us that they ensure that people are involved in all decision making processes, though they recognise providing a short term service this is more difficult to achieve. The AQAA recorded that Lifeways consults the people accessing the service as well as their family and carers, to determine what they would like to see the future of the service to be. The AQAA recorded that the Lifeways Quality Assurance Programme provides an opportunity for people who use the service, their carers and other other professionals, an opportunity to their express views. The results are looked at and the performance of the service is evaluated to strengthen the positive aspects and improve any weaknesses. They told us everybody receives a welcome pack which provides individuals with information about the service, information about the local office and key staff to ensure that if people have a concern or complaint they are able to take this forward. There is a complaints procedure, and all complaints are reviewed to ensure that the views of the people who use the service can be incorporated into the service they receive. They told us they feel it is important to ensure that all individuals are informed of how they may make a complaint, raise a concern or make a recommendation in a way that they understand. To support this aim, Lifeways provide a range of user friendly procedures using symbols, pictures, translation in to other languages or braille. Annual Service Review Page 4 of 6 To ensure that equality and diversity issues are incorporated into the service the AQAA recorded Lifeways is committed to providing services that reflect the diversity of the local community and the individuals who receive support. The Service Manager and Manager work closely with people who use the service, family, carers and other professionals to identify not only specific needs, interests and preferences but also the ways in which services should be planned and implemented. The assessment and ongoing person centred planning addresses ways of meeting these needs, for example, identifying if there is a need for staff to be of a specific gender or to have specific language skills or the ability to prepare food in a culturally appropriate way. They told us that linked with this they aim to ensure that the staff team at Stretton Edge are reflective of the local community and the diversity of the individuals who are receiving support. There has been several changes in the management arrangements within the home which we have now been informed of. The current manager has told us they will apply to become the registered manager of the home. We looked at the information in the AQAA and in the surveys, and our judgement is that the home is still providing a good service and they know what further improvements they have to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, however we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
